Cedric Bryant
Nashville,TN
Summary
Skilled Community Operations Manager with expertise in support case management and team coordination. Led training initiatives to elevate service standards and updated internal playbooks for improved efficiency. Previous experience includes coaching customer care representatives, emphasizing quality assurance and compliance.
Overview
5
5
years of post-secondary education
23
23
years of professional experience
Work History
Community Operations Lead
Postmates by Uber
Nashville, Tennessee
03.2017 - 08.2026
- Led community operations for Postmates by Uber, supporting merchants and customers.
- Managed escalated support cases across Zendesk and Slack channels.
- Coordinated issue resolution with operations, product, and trust teams.
- Trained support staff on service standards and response workflows.
- Updated internal playbooks for Postmates by Uber community processess.
Customer Support Coach
T-Mobile
Nashville, Tennessee
05.2003 - 01.2017
- Coached T-Mobile customer care representatives on call handling and service standards.
- Reviewed customer interactions for quality, compliance, and policy adherence.
- Guided agents through escalated billing and account issues.
Education
BBA - Operations Management
Middle Tennessee State University
Murfreesboro, TN 08.2005 - 05.2010
Skills
- Escalation management
- Workflow optimization
- Team Mentorship & Leadership
- Conflict resolution
- Customer experience management
- Performance analysis
- Risk management
- Email management
Timeline
Community Operations Lead
Postmates by Uber
03.2017 - 08.2026
BBA - Operations Management
Middle Tennessee State University
08.2005 - 05.2010
Customer Support Coach
T-Mobile
05.2003 - 01.2017