Trainer/Mentor
NACA (Neighborhood Assistance Corporation of America)
12.2022 - 01.2026
Open To Work
Tiffany S. Adams
South Holland,USA
Summary
Trainer and Learning & Development professional with over 10 years of experience delivering structured training programs in areas including policy, sales, performance metrics, safety, compliance, and CRM systems. Skilled in both classroom and virtual environments, using platforms such as Zoom Workplace and Microsoft Teams to engage diverse adult learners and improve knowledge retention and performance.
Skills
- New hire training
- Creative problem solving
- Group and individual instruction for adult learners
- Curriculum planning and course development
- Train-the-trainer
- Training needs analysis
- Presentations and demonstrations
- Training materials preparation
- Remote learning
- Online instruction
Timeline
Mortgage Loan Officer (MLO)
NACA (Neighborhood Assistance Corporation of America)
09.2020 - 12.2022
HUD Certified Housing Counselor
NACA (Neighborhood Assistance Corporation of America)
02.2020 - 09.2020
Training & Sales Product Specialist (SALVO)
KIRK KEY INTERLOCK CO. (formerly Castell Interlocks, Inc.)
04.2017 - 04.2019
National Training Sales Coordinator
KIRK KEY INTERLOCK CO. (formerly Castell Interlocks, Inc.)
02.2015 - 04.2017
Regional Sales Training Coordinator
CASTELL INTERLOCKS, INC. (merged to become Kirk Key Interlock Co.)
05.2013 - 02.2015
Training Sales Coordinator
CASTELL INTERLOCKS, INC. (merged to become Kirk Key Interlock Co.)
01.2012 - 05.2013
Administrative Coordinator
CASTELL INTERLOCKS, INC. (merged to become Kirk Key Interlock Co.)
04.2008 - 01.2012
Bachelor of Science - Business Administration Major
University of Phoenix
Associate of Applied Business - Business Fundamentals
University of Phoenix
Work History
Trainer/Mentor
NACA (Neighborhood Assistance Corporation of America)
Chicago, IL
12.2022 - 01.2026
- Developed and implemented strategic mentorship plans for Counselors in Training (CITs) in a 6-week hands-on Mentorship Program, ensuring mastery of company policies, procedures, and mortgage regulations.
- Provided ongoing mentorship and skills evaluation for new CITs through live training, shadowing, and performance reviews—delivered both in-person and via Zoom—to ensure readiness to deliver comprehensive housing and financial counseling.
- Trained CITs on core competencies including financial literacy, budgeting, and personal financial management, aligning guidance with member needs and organizational standards.
- Facilitated CIT onboarding and post-training support, leading sessions, conducting ‘ride-along’ sessions, and providing feedback to ensure trainee compliance, effectiveness, and performance excellence.
- Led course design and improvement initiatives for virtual adult learning, enhancing training materials and methods to meet evolving team needs and improve engagement and retention.
- Served as a quality control lead, managing content updates to ensure all learning materials align with business objectives, using platforms like Zoom Workplace and Microsoft Teams.
- Developed high-level communication strategies for training initiatives, collaborating with cross-functional leaders to ensure alignment, clarity, and stakeholder engagement.
- Introduced AI-enabled instructional design strategies to enhance personalization, scalability, and learner engagement.
Mortgage Loan Officer (MLO)
NACA (Neighborhood Assistance Corporation of America)
Chicago, IL
09.2020 - 12.2022
- Held active MLO licenses in Illinois, Wisconsin, and Minnesota, with also currently pending in Indiana.
- Managed a high-volume client pipeline, meeting monthly performance targets and closing over $4 million in total loan volume to help first-time low to moderate income borrowers achieve homeownership.
- Conducted detailed financial analyses for clients, ensuring regulatory compliance while maintaining a strong record of sales performance and customer service excellence.
HUD Certified Housing Counselor
NACA (Neighborhood Assistance Corporation of America)
Chicago, IL
02.2020 - 09.2020
- Delivered personalized housing and financial counseling to members both in-person/office and remotely via Zoom, ensuring accessible and client-focused service.
- Assessed members’ mortgage readiness by reviewing financial documents, calculating affordable payment structures, and aligning recommendations with lender requirements and individual homeownership goals.
Training & Sales Product Specialist (SALVO)
KIRK KEY INTERLOCK CO. (formerly Castell Interlocks, Inc.)
Chicago, IL
04.2017 - 04.2019
- Developed training materials for the Kirk SALVO product line and revised previous training process and curriculum to strengthen sales knowledge and customer engagement.
- Collaborated cross-functionally to analyze trends and improve sales strategy.
- Maintained customer records to support follow-ups and increase retention.
National Training Sales Coordinator
KIRK KEY INTERLOCK CO. (formerly Castell Interlocks, Inc.)
Chicago, IL
02.2015 - 04.2017
- Led national sales initiatives, resulting in measurable gains in client acquisition and contributing to sustained revenue growth.
- Implemented and optimized CRM systems to streamline lead tracking and improve response times, enhancing overall sales efficiency and customer engagement.
- Mentored and developed junior sales staff, fostering a collaborative team environment and promoting a culture of continuous improvement and professional development.
Regional Sales Training Coordinator
CASTELL INTERLOCKS, INC. (merged to become Kirk Key Interlock Co.)
Chicago, IL
05.2013 - 02.2015
- Led regional sales campaigns that increased market penetration and brand visibility in key markets.
- Built strong client relationships using analytics and KPI insights to identify new sales opportunities.
- Analyzed sales trends to support targeted marketing and improve client engagement.
- Facilitated quarterly regional training sessions to strengthen team performance.
- Managed client pipelines in Salesforce CRM, improving conversions and driving business growth.
Training Sales Coordinator
CASTELL INTERLOCKS, INC. (merged to become Kirk Key Interlock Co.)
Chicago, IL
01.2012 - 05.2013
- Coordinated cross-departmental communication to ensure timely responses to client inquiries, to build stronger relationships, and generate repeat business.
- Implemented new Salesforce CRM software system that centralized client information, facilitating better tracking of sales leads and increasing conversion rates.
Administrative Coordinator
CASTELL INTERLOCKS, INC. (merged to become Kirk Key Interlock Co.)
Chicago, IL
04.2008 - 01.2012
- Managed office supply inventory, maintaining accuracy to prevent shortages, and support uninterrupted daily operations.
- Implemented an improved filing system that increased document retrieval efficiency and team productivity.
- Facilitated cross-departmental meetings to align objectives and ensure timely project completion.
Overview
18
18
years of professional experience
1
1
Certificate
Education
Bachelor of Science - Business Administration Major
University of Phoenix
12-2026
Associate of Applied Business - Business Fundamentals
University of Phoenix
Phoenix, AZ10-2022
Certification
- HUD Certified Housing Counselor - FHA/Dept. of Housing and Urban Development
- Mortgage Loan Officer – NMLS# 2014018, Active licenses in 3 states including Illinois, Wisconsin, and Minnesota (2021-Present)
- Life Insurance Agent - IL Dept. of Insurance/National Insurance Producers Registry (2019-2020)
- Real Estate Agent - IL Dept. of Financial and Professional Regulation Division of Real Estate (2015-2018)
Work Preference
Location Preference
On-SiteRemoteHybridVolunteer/Community Service
- Habitat for Humanity Volunteer
- Greater Chicago Food Depository Volunteer (via church collaborative)
- 5K Walk MS Chicago
- MDA Muscle Walk of Chicago