Cedric Jacobs
Yukon
Summary
Proven track record in enhancing customer loyalty and boosting sales revenue, as demonstrated at Cox Communications. Expert in customer feedback analysis and relationship building, adept at resolving conflicts and leveraging retention marketing strategies for mutual benefit. Achieved significant improvements in customer satisfaction and sales outcomes through effective persuasion techniques and data review.
Overview
9
9
years of professional experience
Work History
Retention Specialist
Cox Communications
08.2023 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Built constructive customer relationships to improve loyalty and recommendations.
- Assisted with the on-boarding of new hires and corresponded proactively with team leaders.
Security Sales Associate
Safe Streets With ADT
06.2017 - 08.2023
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Red Ventures
03.2015 - 05.2017
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Education
Associate of Applied Science - Business Communications
Redlands Community College
El Reno, OK08.2002
High School Diploma -
Star Spencer High School
Spencer, OK05.1994
Skills
- Customer Feedback Analysis
- Upselling and Cross Selling
- Retention Marketing
- Documentation skills
- Persuasion techniques
- Data review
- Customer Relations
- Customer Retention Strategies
Timeline
Retention Specialist
Cox Communications
08.2023 - Current
Security Sales Associate
Safe Streets With ADT
06.2017 - 08.2023
Sales Associate
Red Ventures
03.2015 - 05.2017
Associate of Applied Science - Business Communications
Redlands Community College
High School Diploma -
Star Spencer High School
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