Cedric Johnson
Detroit,Michigan
Summary
Dynamic Field Service Engineer with a proven track record at ZEISS, excelling in troubleshooting and repair of optical systems. Adept at enhancing service delivery through effective communication and collaboration. Skilled in equipment calibration and performance testing, while fostering teamwork and mentoring junior engineers to achieve operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Engineer
ZEISS
07.2021 - Current
- Diagnosed and resolved technical issues in optical systems to ensure optimal performance.
- Conducted routine maintenance and calibration of equipment to maintain operational efficiency.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained junior engineers on troubleshooting techniques and best practices in field service operations.
- Managed installation and commissioning of advanced optical instruments at client locations.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Team Leader Manager
Webasto Roof Systems
04.2021 - 07.2021
- Led cross-functional teams to enhance product development workflows and drive project timelines.
- Streamlined communication between departments to improve efficiency and collaboration on projects.
- Developed training programs for team members, fostering professional growth and skill enhancement.
- Implemented process improvements that reduced operational delays and enhanced overall productivity.
- Oversaw the execution of strategic initiatives aimed at enhancing customer satisfaction and product quality.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
Auto Revers Technician/ 3D Scan Technician
A2Mac1
11.2016 - 04.2021
- Operated scanning equipment to ensure accurate data capture and document processing.
- Trained new staff on scanning protocols and operational safety procedures.
- Collaborated with team members to streamline workflow processes and enhance productivity.
- Mentored junior technicians, fostering skill development and promoting best practices within the team.
- Photograph and catalog different vehicle parts and fasteners for quality inspection.
- Scan complex vehicle parts using ATOS scanners and software.
Education
High School Diploma -
Henry Ford High School
Detroit, MI06-1994
Skills
- Remote support
- Equipment installation
- On-site support
- Troubleshooting and repair
- Service documentation
- System diagnostics
- Customer service management
- Mechanical troubleshooting
- Performance testing
- Technical support
- Schematic reading
- Hardware installation
- Instrumentation calibration
- Customer service
- Managing projects
- Inventory management
- Calibration
- Recordkeeping requirements
- Equipment calibration
- Teamwork and collaboration
- Teamwork
- Problem-solving abilities
- Multitasking
- Effective communication
Accomplishments
Completed a 2 week training course in germany.
Certificate of completion for disassembly/Reassembly of fanuc robot ArcMate 120 or M-20iD
Certification
OSHA 10
ForkLift Training
Fanuc Disassembly/Reassembly of ArcMate 120 or M-20iD
Quality Inspection
Problem Solving
Timeline
Field Service Engineer
ZEISS
07.2021 - Current
Team Leader Manager
Webasto Roof Systems
04.2021 - 07.2021
Auto Revers Technician/ 3D Scan Technician
A2Mac1
11.2016 - 04.2021
High School Diploma -
Henry Ford High School