Cedric Johnson
Dallas - Fort Worth
Summary
Detail-oriented operations and safety professional with expertise in performance improvement and customer relationship management. Specializes in compliance oversight and training development, enhancing service efficiency and addressing operational challenges. Strong background in territory-level performance management and stakeholder engagement, utilizing SAP and Excel. Seeking to apply consultative and analytical skills in a Medical Sales Representative position.
Overview
2027
2027
years of professional experience
Work History
Transportation Safety Manager
Kroger
Keller
2024 - Current
- Achieved 20% reduction in total accidents year-over-year, surpassing 15% target through data-driven coaching and corrective actions.
- Reduced Lytx safety events by 45% year-over-year, exceeding 25% target via trend analysis and intervention strategies.
- Maintained 100% compliance rate, resulting in excellent DOT audit outcomes.
- Collaborated with external customers to develop delivery safety and efficiency plans, enhancing service reliability.
- Led onboarding and training for new hires, creating structured training materials and operational handbooks.
Sr. Supervisor Transportation
Tyson Foods
Springdale
2022 - 2024
- Oversaw transportation operations supporting large-scale distribution networks
- Acted as primary liaison between operations and customers to resolve service and delivery issues
- Improved customer satisfaction through proactive communication and issue resolution
- Used SAP and Excel to track KPIs and identify process improvement opportunities
- Coached drivers to improve safety, efficiency, and operational performance
Assistant Manager
Planet Fitness
Fayetteville
2021 - 2022
- Executed membership sales and upselling, contributing to revenue growth in high-volume environment.
- Conducted needs-based customer conversations to recommend tailored membership solutions.
- Handled objections effectively, leading to increased sales conversion rates.
- Maintained high customer satisfaction and retention through proactive engagement strategies.
Education
Bachelor of Arts - Mass Communication
University of Arkansas
Fayetteville, AR12-2022
Skills
- Territory and account support
- Incident investigation
- Regulatory compliance
- Safety training
- Safety compliance
- Customer engagement
- Process optimization
- Supply chain coordination
- Employee training
- Communication strategies
- Team leadership
- Problem resolution
- Deadline oriented
- Performance maximization
Accomplishments
- NAACP Scholar Athlete Award
- SEC Scholar Athlete Award
Timeline
Transportation Safety Manager
Kroger
2024 - Current
Sr. Supervisor Transportation
Tyson Foods
2022 - 2024
Assistant Manager
Planet Fitness
2021 - 2022
Bachelor of Arts - Mass Communication
University of Arkansas