Cedric McKoy
Greensboro,NC
Summary
Dynamic and results-oriented professional with extensive experience at State Employees' Credit Union, specializing in customer service and loan processing. Demonstrated ability to enhance member satisfaction and team productivity through exceptional communication and collaboration. Proven track record in improving service delivery and efficiently managing consumer lending requests, showcasing adaptability and a commitment to continuous improvement.
Overview
8
8
years of professional experience
Work History
Sr. Member Services Officer
State Employees' Credit Union
09.2016 - Current
- Assisted members with consumer lending requests and inquires.
- Developed strong relationships with members by consistently delivering professional and courteous assistance.
- Demonstrated flexibility by adapting to changing priorities and managing multiple tasks.
- Enhanced member satisfaction by providing exceptional service.
- Collaborated with colleagues to create a positive work environment, resulting in increased team productivity and morale.
- Trained employees in all areas of Member Services.
- Participated in Community Outreach on behalf of SECU, through job fairs and Reality of Money.
- Delivered prompt service to prioritize customer needs.
- Maintained a high level of professionalism while resolving member concerns.
- Successfully collected on delinquent loans.
Education
Bachelor of Arts - Business Administration
University of North Carolina At Greensboro
Greensboro, NC12-2013
Skills
- Customer service expertise
- Exceptional communication
- Branch operations
- Cash handling expertise
- Loan Processing
- Policy Adherence
- Transaction Processing
- Prioritization skills
- Strong interpersonal skills
- Customer care experience
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Policies and Procedures Adherence
- Professional telephone demeanor
- Adaptability
- Continuous Improvement
- Time management abilities
- Professionalism
- Information Gathering
Timeline
Sr. Member Services Officer
State Employees' Credit Union
09.2016 - Current
Bachelor of Arts - Business Administration
University of North Carolina At Greensboro
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