Cedric Roberts
Douglasville,GA
Summary
Results-oriented Ed-Tech and Customer Success Manager with over 15 years of experience in driving district-wide rollouts and fostering product adoption in K-12 settings. Specializes in implementation and change management, building stakeholder partnerships that align training initiatives with project timelines. Focused on leveraging data-driven strategies and collaborative leadership to enhance educator confidence and scale effective technology solutions.
Overview
16
16
years of professional experience
Work History
Lead School Educator/Customer Success Specialist
Marietta City Schools
07.2024 - Current
- Led onboarding and adoption for 50+ educators and staff, enhancing engagement with digital learning platforms
- Delivered live and virtual training sessions, improving educator confidence and platform engagement
- Conducted needs assessments and adoption reviews, pinpointing gaps and providing targeted support for at-risk users
- Partnered with leadership and internal teams to align rollout timelines, training plans, and success outcomes
Lead School Educator/Customer Success Associate
Milwaukee Public Schools
09.2022 - 06.2024
- Facilitated onboarding and enablement across multiple schools, enhancing platform adoption
- Analyzed engagement and usage data to guide intervention strategies and improve outcomes
- Collaborated with district stakeholders to resolve implementation challenges and adoption barriers
- Partnered with district stakeholders to address implementation challenges and remove adoption barriers
Lead School Educator/Customer Success Specialist
Douglas County Schools
09.2016 - 06.2022
- Led onboarding, training, and ongoing support for digital curriculum and instructional tools
- Aligned platforms with educator workflows, enhancing classroom adoption and usage
- Tracked engagement metrics and feedback, guiding success and enablement strategies
- Partnered with administrators to resolve issues, improving user experience
Customer Success/ Technical Support Consultant
Roberts Consulting
01.2011 - 08.2016
- Onboarded and trained 50+ education clients annually, providing Tier 1 technical support to enhance user experience
- Organized discovery sessions to modify ed-tech tools in accordance with instructional and operational requirements
- Resolved platform, access, and connectivity issues, achieving high first-contact resolution rates
- Built long-term client relationships supporting renewals, repeat engagements, and satisfaction
- Delivered exceptional customer service by actively listening and addressing client concerns promptly.
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) - Business Administration and Management
Bethel University
McKenzie05.2014
BACHELOR OF SCIENCE - Computer Science
Lane College
Jackson05.2007
Skills
- Ed-tech solutions
- Online teaching
- User engagement
- Feedback analysis
- Project-based learning
- Collaborative learning
- Client relationship management
- Market analysis
Timeline
Lead School Educator/Customer Success Specialist
Marietta City Schools
07.2024 - Current
Lead School Educator/Customer Success Associate
Milwaukee Public Schools
09.2022 - 06.2024
Lead School Educator/Customer Success Specialist
Douglas County Schools
09.2016 - 06.2022
Customer Success/ Technical Support Consultant
Roberts Consulting
01.2011 - 08.2016
MASTER OF BUSINESS ADMINISTRATION (MBA) - Business Administration and Management
Bethel University
BACHELOR OF SCIENCE - Computer Science
Lane College