Cedric Wahl
Lincoln Park
Summary
Exceptional customer service, demonstrated at Paradies Lagardere by significantly increasing sales through upselling. Skilled in item promotion and possessing deep product and service knowledge. Expert in liquor, wine, and food service, committed to enhancing customer retention.
Seasoned with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
10
10
years of professional experience
Work History
Server
Paradies Lagardere
09.2016 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Sales Representative
Cutco Cutlery
04.2016 - 09.2016
- Generated advertising brochure for vendor use.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Selected correct products based on customer needs, product specifications and applicable regulations.
File Clerk (Intern)
Rashida Tlaibs Office
05.2015 - 09.2015
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Examined, categorized, and sorted incoming documents.
- Maintained physical and computer-based filing systems.
Education
No Degree - Business Administration
Henry Ford College
Dearborn, MI06-2027
Skills
- Guest engagement
- Item promotion
- Liquor, wine, and food service
- Exceptional customer service
- Product and service knowledge
- Client service
- Sales demonstration
- Customer retention
Timeline
Server
Paradies Lagardere
09.2016 - Current
Sales Representative
Cutco Cutlery
04.2016 - 09.2016
File Clerk (Intern)
Rashida Tlaibs Office
05.2015 - 09.2015
No Degree - Business Administration
Henry Ford College
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