Salesforce
Cedric Warren
Sales Manager
Arlington,TX
Summary
District Sales Manager with 19 years of industry success. Passionate about transforming territory sales and marketing programs. Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions. Resolves complex solutions and implements data-driven recommendations. Skilled in learning and adapting to changing environments in competitive landscapes. Understands customer needs and provides optimal solutions.
Overview
28
28
years of professional experience
13
13
years of post-secondary education
Work History
IT Associate & Administrative Assistant
JWC Legal, PLLC
Cedar Hill, Texas
09.2021 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Scheduled office meetings and client appointments for staff teams.
District Sales Manager
Mosaic, HP & 2020 Companies
DFW, Texas
05.2019 - 05.2020
- Managed retail leadership relationships with 20+ retail stores in DFW Area
- Incentivized sales teams through budget allocations to drive training and highlight competitive advantages of products to field sales team
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Achieved regional sales goals by resolving problems, training staff members and completing action plans.
- Rectified billing issues quickly to maintain client satisfaction.
Account Sales Representative
Market Source/HP
DFW, Texas
07.2016 - 05.2019
- Managed 6 stores in DFW Region
- Quarter over Quarter top performer in key measurable areas such as training completions, sales quota achievement, and Instant Ink attach/enrollment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas for 12 consecutive weeks.
- Maintained relevance and fluency on company offerings and industry trends.
- Prioritized tasks and projects to meet tight deadlines.
Sales Associate & Sales Manager
OfficeMax
Arlington, Texas
01.2001 - 05.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Prepared large cash deposits with zero discrepancies.
- Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
IT Technician & Owner
C.W.'s Builds & Repairs
Arlington, Texas
01.2002 - 01.2010
- Broke down and evaluated Client problems, using test scripts, personal expertise and probing questions.
- Built PC computers from scratch per Client specifications, installed all requested software after each build (i.e., various Windows versions, MS Office, Adobe, etc.)
- Answered and triaged requests for assistance in order to provide top-notch support.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Configured systems according to prescribed software and hardware frameworks.
- Refurbished PC systems when needed
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
No Degree - Technical Management
DeVry University
Villa Park, IL 08.2003 - 05.2009
No Degree - Engineering Technology
The University of Texas At Arlington
Arlington, TX 08.2001 - 05.2005
High School Diploma -
Mansfield High School
Mansfield, TX 08.1997 - 05.2001
Skills
Sales expertise
Product and service sales
Team coordination
Staff Management
Order management
Territory Management
New Business Development
Systems and software programs
Accomplishments
- 2020 National Sales Achiever’s Award for District Sales Manager Metrics
- Nationally ranked Top 25 for HP's Instant Ink metrics three quarters
- District Warranty Sales Champion
Software
Kronos
Workday
MS Office Suite
Timeline
IT Associate & Administrative Assistant
JWC Legal, PLLC
09.2021 - Current
District Sales Manager
Mosaic, HP & 2020 Companies
05.2019 - 05.2020
Account Sales Representative
Market Source/HP
07.2016 - 05.2019
No Degree - Technical Management
DeVry University
08.2003 - 05.2009
IT Technician & Owner
C.W.'s Builds & Repairs
01.2002 - 01.2010
No Degree - Engineering Technology
The University of Texas At Arlington
08.2001 - 05.2005
Sales Associate & Sales Manager
OfficeMax
01.2001 - 05.2016
High School Diploma -
Mansfield High School
08.1997 - 05.2001