Cedric White
Fort Worth,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales Consultant Representative
Mercedes Benz Of Plano Tx
11.2019 - 03.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Negotiated contracts with clients and developed relationships with key personnel.
- Monitored customers for signs of security concerns and escalated issues to management.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Consultant Representative
Crest Infiniti
02.2007 - 06.2020
- Conducted product demonstrations for potential clients, leading to increased product awareness and sales conversions.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Expanded the client base by identifying new opportunities through market research and networking events.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Henderson High School
Henderson, TX05.1991
Skills
- Positive Customer Engagement
- Regulatory Compliance
- Order Management
- Account development
- Safety and Cleanliness Standards
- Sales closing
- Objection handling
- Customer Service
- Inventory and Stocking
- Lead Generation
- Sales floor organization
- Sales Records Management
- Customer Relationship Building
- Customer Assistance
Timeline
Sales Consultant Representative
Mercedes Benz Of Plano Tx
11.2019 - 03.2022
Sales Consultant Representative
Crest Infiniti
02.2007 - 06.2020
High School Diploma -
Henderson High School
Similar Profiles
Andrew HaskellAndrew Haskell
Sales Intern at Ewing Mercedes Benz Of PlanoSales Intern at Ewing Mercedes Benz Of Plano
Zachary RussellZachary Russell
Pre-Owned Sales Consultant at Mercedes Benz Of PlanoPre-Owned Sales Consultant at Mercedes Benz Of Plano
Tracy BrownTracy Brown
New / Used Car Sales Associate at Mercedes Benz of PlanoNew / Used Car Sales Associate at Mercedes Benz of Plano