Cedric Wingate
Phoenix,AZ
Summary
A motivated administrative professional seeking a position in a challenging environment. Experienced with successfully providing administrative and secretarial support to the operational department for assistance in the community.
Overview
17
17
years of professional experience
Work History
Legal Administrative Specialist
Department of Veterans Affairs
09.2022 - 02.2023
- Developed professional rapport with court personnel and opposing counsel''s offices through regular communication regarding scheduling matters and updates on pending cases.
- Prepared and filed legal documents like contracts, motions, and pleadings.
- Answered phone calls, emails, and letters from clients and other parties.
- Scheduled appointments, meetings, and deadlines.
Support Coordinator
Department Of Economic Security
03.2021 - 06.2022
- Coached employees through day-to-day work and complex problems.
- Managed 70 cases for members.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Mentored office employees on proper administrative procedures and how to use programs such as Focus, keeping operations consistent and efficient for maximum performance.
- Coordinated 10 meetings per week by scheduling and sending electronic meeting invitations to participants.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
Case Manager
Terros Health
06.2017 - 06.2019
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information.
Support Coordinator
Department Of Economic Security
07.2016 - 06.2017
- Resolved issues through active listening and open-ended questioning, escalating major problems to support coordination.
- Maintained 100% accuracy while updating databases with numerical data and verifying service changes.
- Managed case load of 49 children, providing comprehensive, community-based care.
- Evaluated individual service plans with individual goals and healthcare standards.
Sales Consultant
GoDaddy
01.2016 - 07.2016
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maximized customer retention by resolving website issues quickly.
- Worked in a call center receiving inbound calls and conducting outbound calls with clients about products
Administrative Assistant
Department Of Interior
01.2015 - 01.2016
- Performed routine clerical tasks by scanning, filing and copying documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Cable Systems Installer Maintainer(Supervisor)
Florida Army National Guard
08.2006 - 02.2012
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines.
- Achieved project deadlines by coordinating with contractors to manage performance
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Education
Master Of Public Administration - Public Administration
Barry University
Miami, FL12.2016
African American Studies - History
Florida Agricultural And Mechanical University
Tallahassee, FL05.2014
Skills
- Customer service understanding
- Training and mentoring
- Technical Support
- Team Building
- HIPPA
- Project Management
- Budget Management
Timeline
Legal Administrative Specialist
Department of Veterans Affairs
09.2022 - 02.2023
Support Coordinator
Department Of Economic Security
03.2021 - 06.2022
Case Manager
Terros Health
06.2017 - 06.2019
Support Coordinator
Department Of Economic Security
07.2016 - 06.2017
Sales Consultant
GoDaddy
01.2016 - 07.2016
Administrative Assistant
Department Of Interior
01.2015 - 01.2016
Cable Systems Installer Maintainer(Supervisor)
Florida Army National Guard
08.2006 - 02.2012
Master Of Public Administration - Public Administration
Barry University
African American Studies - History
Florida Agricultural And Mechanical University
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