Summary
Overview
Work History
Education
Skills
Timeline
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Cedrick Rose - Holland

Kansas City,MO

Summary

Dedicated customer service representative with a proven track record in problem resolution and enhancing customer satisfaction. Skilled in critical thinking and active listening, consistently delivering effective support across various channels.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Amazon
Kansas City, MO
10.2016 - Current
  • Resolved customer inquiries through various channels, ensuring timely and effective support.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service and Repair Tech

Staples
Philadelphia, PA
09.2007 - 06.2010
  • Repaired PCs and Laptops
  • Customer service
  • Hardware and software sales
  • Stock Items
  • Unload shipments

Customer Service

Rite-Aid
Philadelphia, PA
04.2004 - 05.2006
  • Assisted customers with bagging items and provided excellent customer service.
  • Stock Items
  • Performed building maintenance
  • Took inventory

Maintenance Technician

Friends Neighborhood Guild
Philadelphia, PA
03.2002 - 08.2004
  • Conducted routine inspections and maintenance of facility systems to ensure operational efficiency.
  • Bag Food for the Homeless.
  • Set up for events

Education

PC Support Technician - PC Support

Lincoln Tech
Philadelphia, PA
04.2008

High School Diploma -

The Mathematics, Civics And Sciences Charter School
Philadelphia, PA
06.2007

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution

Timeline

Customer Service Representative

Amazon
10.2016 - Current

Customer Service and Repair Tech

Staples
09.2007 - 06.2010

Customer Service

Rite-Aid
04.2004 - 05.2006

Maintenance Technician

Friends Neighborhood Guild
03.2002 - 08.2004

PC Support Technician - PC Support

Lincoln Tech

High School Diploma -

The Mathematics, Civics And Sciences Charter School