Dedicated customer service representative with a proven track record in problem resolution and enhancing customer satisfaction. Skilled in critical thinking and active listening, consistently delivering effective support across various channels.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Amazon
Kansas City, MO
10.2016 - Current
Resolved customer inquiries through various channels, ensuring timely and effective support.
Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service and Repair Tech
Staples
Philadelphia, PA
09.2007 - 06.2010
Repaired PCs and Laptops
Customer service
Hardware and software sales
Stock Items
Unload shipments
Customer Service
Rite-Aid
Philadelphia, PA
04.2004 - 05.2006
Assisted customers with bagging items and provided excellent customer service.
Stock Items
Performed building maintenance
Took inventory
Maintenance Technician
Friends Neighborhood Guild
Philadelphia, PA
03.2002 - 08.2004
Conducted routine inspections and maintenance of facility systems to ensure operational efficiency.
Bag Food for the Homeless.
Set up for events
Education
PC Support Technician - PC Support
Lincoln Tech
Philadelphia, PA
04.2008
High School Diploma -
The Mathematics, Civics And Sciences Charter School
Philadelphia, PA
06.2007
Skills
Customer service
Critical thinking
Active listening
Customer relations
Problem resolution
Relationship building
Conflict resolution
Timeline
Customer Service Representative
Amazon
10.2016 - Current
Customer Service and Repair Tech
Staples
09.2007 - 06.2010
Customer Service
Rite-Aid
04.2004 - 05.2006
Maintenance Technician
Friends Neighborhood Guild
03.2002 - 08.2004
PC Support Technician - PC Support
Lincoln Tech
High School Diploma -
The Mathematics, Civics And Sciences Charter School