Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cedrick Kousok

Weatherford,TX

Summary

Hard-working and highly accomplished District Leader Emergent Leader/DSPL with over 10 years of experience in pharmacy operation management within CVS/Health. Proven track record of driving operational excellence, building positive team dynamics, improving patient outcomes, provide leadership/vision and achieving business objectives across multiple pharmacy locations. Skilled in team leadership, strategic planning, regulatory compliance, and customer services. Strong communicator and collaborator with a focus on delivering exceptional pharmacy services and fostering positive relationships with healthcare providers, patients and CVS/health team members.

Overview

15
15
years of professional experience
1
1
Certification

Work History

District Pharmacy Leader EL/DSPL

CVS/Health
02.2023 - Current
  • Managed budgets responsibly, allocating resources effectively for optimal district growth.
  • Led professional development initiatives to promote continuous learning for staff members.
  • Fostered a positive district culture through consistent communication.
  • Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organization.
  • Drove customer satisfaction rates up by refining internal procedures and enhancing external stakeholder communications.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Assisted with new hire processing and existing training programs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.

Pharmacy Manager

CVS/Health
01.2014 - 02.2023
  • Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
  • Managed pharmacy inventory for optimal product availability and reduced waste.
  • Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
  • Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
  • Developed a strong team through effective recruitment, training, and performance management strategies.
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
  • Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
  • Fostered a positive work environment by addressing staff concerns promptly and fairly.
  • Reduced medication errors by conducting thorough quality assurance checks on all prescriptions filled.
  • Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
  • Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
  • Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
  • Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
  • Initiated community outreach efforts such as health fairs or educational seminars to promote awareness of pharmacy services available at the retail location.
  • Kept abreast of industry trends and advancements in pharmacology to ensure the delivery of up-to-date, evidence-based patient care.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Collaborated with store manager to maintain daily operations.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Staff Pharmacist

CVS/Health
06.2013 - 01.2014
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Streamlined pharmacy operations by implementing efficient inventory management systems and reducing medication errors.
  • Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
  • Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
  • Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols.
  • Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems.
  • Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Proactively addressed potential drug shortages by collaborating with suppliers to ensure timely replenishment of stock levels.
  • Championed patient safety by staying current on drug recalls and promptly removing affected products from pharmacy shelves.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Assessed correct identity, strength and purity of medications when filling prescriptions.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Effectively resolved insurance rejections and other billing issues.
  • Received and accurately processed written prescriptions from customers using medical computer system.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Supervised and coached team of pharmacy technicians and trainees.


Pharmacy Intern

CVS/Health
10.2009 - 05.2013
  • Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
  • Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
  • Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
  • Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
  • Enhanced patient adherence to prescribed therapies by conducting follow-up calls and addressing any concerns or barriers they may have encountered.
  • Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Participated in quality assurance initiatives to maintain high standards of care within the pharmacy setting.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.

Education

Doctor of Pharmacy -

Samford University
Birmingham, AL

Bachelor of Science - Chemistry

Henderson State University
Arkadelphia, AR

Skills

  • Recruitment and hiring
  • Quality Assurance Controls
  • Expense Control
  • Team leadership and Development
  • Strategic Planning and Execution
  • Regulatory Compliance
  • Profit and Loss Management
  • Customer Service Excellence
  • Problem-Solving and Decision-Making
  • Quality Improvement
  • Influencing Others
  • Coaching abilities
  • Inventory Control
  • Staff Management

Certification

Licensed Pharmacist Texas

Licensed Pharmacist Alabama

Immunization Certification

Timeline

District Pharmacy Leader EL/DSPL

CVS/Health
02.2023 - Current

Pharmacy Manager

CVS/Health
01.2014 - 02.2023

Staff Pharmacist

CVS/Health
06.2013 - 01.2014

Pharmacy Intern

CVS/Health
10.2009 - 05.2013

Doctor of Pharmacy -

Samford University

Bachelor of Science - Chemistry

Henderson State University

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Cedrick Kousok