Cedrick Matthews
Alvin,TX
Summary
Strong background in patient management and healthcare operations, effectively driving quality improvement initiatives and enhancing patient experiences. Proven ability to foster a collaborative team environment while ensuring regulatory compliance and operational efficiency across multiple locations.
Overview
17
17
years of professional experience
Work History
Patient Business Manager
UT Health
Houston, TX
11.2021 - Current
- Managed operations across two locations, specializing in general surgery and CRC.
- Built strong relationships with patients and physicians by analyzing demographics and needs.
- Defined performance expectations, measurement tools, and operational policies.
- Evaluated unit performance and individual contributions to drive improvement.
- Coordinated work assignments to optimize customer service and increase team productivity.
- Tracked quality improvement initiatives and proposed actionable changes to improve outcomes.
- Led preparation for departmental compliance with all regulatory requirements.
- Supported educational program development to enhance staff competency.
Patient Business Coordinator III
Memorial Hermann Southwest
Houston, TX
08.2020 - 11.2021
- Coordinated departmental operations by mentoring employees as quality improvement coordinator, addressing escalated issues, scheduling staff, and delivering training and education.
- Coordinated departmental meetings and managed schedules for operational staff.
- Facilitated communication between teams to enhance workflow efficiency.
- Maintained records and documentation for compliance with healthcare regulations.
Patient Access Rep III
Memorial Hermann/Meyerland Mental Health Clinic
Houston, TX
08.2019 - 08.2020
- Coordinated school-based program across eight schools to address children's mental health needs, improving access to necessary services.
- Scheduled appointments through effective communication with school counselors to ensure timely support.
- Managed daily calendar and appointments for in-house physician, ensuring timely patient care and optimizing scheduling processes.
- Accurately scheduled patient appointments and entered required information into the computer system.
- Obtained demographic, insurance, and financial information from patients or guarantors for record accuracy.
- Explained necessary forms to patients or guarantors, ensuring all signatures were obtained.
- Ensured compliance with medical necessity by reviewing data and documenting necessary signatures.
- Verified insurance eligibility and benefits, ensuring accurate notifications and authorizations to facilitate patient access.
Business Office Coordinator
UTMB Health
Galveston, TX
03.2015 - 08.2019
- Prioritized and scheduled workloads to optimize unit efficiency.
- Developed and refined office policies and procedures, enhancing operational consistency.
- Executed clerical duties to enhance administrative support.
- Organized work assignments to facilitate seamless workflow.
- Monitored and created employee schedules for optimal staffing.
- Trained supportive personnel in new procedures, onboarding employees effectively.
- Adhered to departmental internal controls, maintaining compliance.
- Maintained program-wide standards to ensure consistent policy implementation.
Operations Supervisor
Southwest Airlines
LaGuardia Airport, NY
03.2013 - 03.2015
- Oversaw daily ground operations, streamlining boarding procedures and improving interdepartmental communication.
- Coordinated ground security operations to ensure safety and compliance. and resolved complaints to maintain security standards.
- Ensured safety and security of aircraft at all times.
- Managed aircraft weight and balance to optimize performance and enhance safety.
Customer Service Supervisor
Southwest Airlines
LaGuardia Airport, NY
05.2009 - 03.2013
- Delivered exceptional Southwest Airlines customer service to travelers, enhancing their travel experience.
- Cultivated positive relationships with internal and external customers, contributing to enhanced service quality and customer satisfaction.
- Processed ticketing and check-in efficiently using computerized point of sale system, ensuring smooth travel experience for customers.
- Executed cash and credit card transactions for ticket purchases and refunds accurately, ensuring compliance with financial procedures.
Education
B.A. Degree - Business Management
Adirondack College
Glens Falls, NY06-2028
Skills
- Patient experience
- Healthcare analytics
- Quality improvement
- Regulatory compliance
- Strategic planning
- Hospital operations
- Budget management
- Team collaboration
- Epic EHR
- eClinicalWorks EMR
- Care4 management
- HealthQuest management
- FirstNet software
- Athena software
- Excel and Word
- Visio skills
- Customer focus
Timeline
Patient Business Manager
UT Health
11.2021 - Current
Patient Business Coordinator III
Memorial Hermann Southwest
08.2020 - 11.2021
Patient Access Rep III
Memorial Hermann/Meyerland Mental Health Clinic
08.2019 - 08.2020
Business Office Coordinator
UTMB Health
03.2015 - 08.2019
Operations Supervisor
Southwest Airlines
03.2013 - 03.2015
Customer Service Supervisor
Southwest Airlines
05.2009 - 03.2013
B.A. Degree - Business Management
Adirondack College