Cedrick Penn
Salt Lake City,UT
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
9
9
years of professional experience
Work History
General Office Clerk
Internal Revenue Service-Federal Government
Ogden, UT
06.2022 - Current
- Prepared letters, reports and other correspondence as requested by management.
- Organized files, developed spreadsheets and presentations using Microsoft Office Suite.
- Updated customer contact information in databases using correct formatting techniques.
- Assisted with filing and organizing documents, records and other materials.
Customer Service Representative
Sorenson Communication, LLC
Salt Lake City, UT
10.2016 - 06.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted with developing individualized plans for successful communication access among all parties involved.
- Developed strong relationships with customers by providing personalized assistance and support.
Direct Support Professional
TJK Services
Salt Lake City, UT
01.2015 - 10.2016
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- We conduct thorough assessments to gain a deep understanding of our clients' needs and goals. Based on these assessments, we develop personalized service plans that are tailored to each individual client.
- Provide guidance and support to clients in navigating systems and overcoming barriers related to communication, accessibility, and cultural understanding.
Education
Associate of Arts - Liberal Arts and General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Community activities
- Community Outreach
- Client Advocacy
- Referral Coordination
- MS Office
- Case Documentation
- Problem-Solving
- fluency in American sign language(ASL)
- Knowledge of Deaf culture
- Case Management
Timeline
General Office Clerk
Internal Revenue Service-Federal Government
06.2022 - Current
Customer Service Representative
Sorenson Communication, LLC
10.2016 - 06.2022
Direct Support Professional
TJK Services
01.2015 - 10.2016
Associate of Arts - Liberal Arts and General Studies
Salt Lake Community College
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