Summary
Overview
Work History
Education
Skills
Timeline
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CEDRICKA COOPER

Athens,Ga

Summary

Respond to customers inquiries via phone, text or email. Mark all information on customer account. Process orders, returns & exchanges.Motivated production worker with strong attention to detail and a commitment to meeting deadlines, experienced in performing quality checks and maintaining equipment.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Telenet
Athens, USA
03.2024 - Current
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

ASSEMBLY

TICA
Pendergrass, USA
05.2021 - 03.2024
  • Developed standard operating procedures for assembly processes.
  • Supported coworkers with tasks related to assembly line operations.

ASSEMBLY LINE PRODUCTION

ManpowerGroup
Pendergrass, USA
02.2021 - 08.2021
  • Collaborated with team members to ensure smooth flow of work on production line.
  • Ensured efficient and safe operation of production lines by monitoring and directing workflow.

FORKLIFT OPERATOR

Amazon
Jefferson, USA
06.2019 - 02.2021
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.

Education

HIGH SCHOOL DIPLOMA -

Clarke Central High School
Athens, Ga
05.2019

Skills

  • Customer Service
  • Product Assembly
  • Forklift Operation
  • Equipment Operation
  • Order Picking
  • Office Administration

Timeline

Customer Service Representative

Telenet
03.2024 - Current

ASSEMBLY

TICA
05.2021 - 03.2024

ASSEMBLY LINE PRODUCTION

ManpowerGroup
02.2021 - 08.2021

FORKLIFT OPERATOR

Amazon
06.2019 - 02.2021

HIGH SCHOOL DIPLOMA -

Clarke Central High School
CEDRICKA COOPER