Summary
Overview
Work History
Education
Skills
Timeline
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Cedrika Alexander

Jacksonville,Florida

Summary

Results-driven Case Manager known for efficiently managing high caseloads while ensuring excellent care. Highly motivated and organized, with a drive for overcoming new challenges. Exhibits a solid work ethic, adaptability, and outstanding interpersonal abilities. Thrives in fast-paced settings and rapidly grasps new skills.

Overview

14
14
years of professional experience

Work History

Case Manager

Catholic Charities of Jacksonville
Jacksonville, FL
01.2024 - Current
  • Collect all necessary documents to meet eligibility requirements while following HIPAA guidelines.
  • Monitored client progress through regular follow-up contacts.
  • Collaborated with other agencies to ensure continuity of care for clients.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Conducted home visits to assess the safety of living environments for clients.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.

Certified Nursing Assistant

Arbor Medical Staffing
Jacksonville, FL
10.2021 - 01.2024
  • Providing assistance to short-staffed facilities.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Reported changes in patient condition to registered nurse or physician.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Substitute Teacher, K-5

ESS Substitute
Jacksonville, FL
10.2022 - 10.2023
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.
  • Ensured that each student had access to appropriate materials and resources.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Maintained rules of conduct that encouraged self-discipline and responsibility.

Clinic Assistant/Certified Nursing Assistant

Professional Medical Staffing- Duval County Jail
Jacksonville, FL
08.2020 - 08.2023
  • Answered phones promptly, directed phone calls.
  • Provided assistance to clinical staff as needed throughout the day.
  • Develop and maintain filing system for forms and policies.
  • Disposed of contaminated supplies.
  • Provided Covid testing.
  • Obtain vitals with check-in and report to Nurse.
  • Provided customer service support by responding quickly to questions or complaints from patients or family members while following HIPPA policy.
  • Recorded patient medical histories and updated charts.
  • Operated electrocardiogram (EKG) to administer diagnostic tests.
  • Working with inmates(patients), homeless and HIV population and LGBTQ+ community.
  • Refer HIV patients to Medication Compliance and scheduling follow up appointment with the Providers on duty.
  • Verifying patients medication with outside Pharmacy's to have patients started on at home medication regimen while incarcerated.

Certified Nursing Assistant

UF Health Shands Hospital
Jacksonville, FL
02.2017 - 03.2021
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Certified Nursing Assistant

Baptist South Hospital
Jacksonville, FL
10.2013 - 12.2017
  • Certified through hospital to obtain blood work from patients to send to lab for nurses.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Collected specimens for testing purposes upon request from physicians or nurses.

Manager

Burger King
Jacksonville, FL
08.2010 - 12.2013
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Education

Bachelor of Science - Human Services

Florida State College At Jacksonville
Jacksonville, FL
05.2021

Certified Nursing Assistant-CNA283618 -

Acumen CNA Training & Testing Center
Jacksonville, FL
02.2013

High School Diploma -

Terry Parker High School
Jacksonville, FL
05.2008

Skills

  • Positive Attitude
  • Client Advocacy
  • Case Management
  • Referral Coordination
  • Organization and Multitasking
  • Documentation proficiency
  • Standards Compliance with Policies
  • Office Support
  • Critical Thinking
  • Vital Signs Documentation
  • Patient Care with Daily Living and Hygiene Assistance

Timeline

Case Manager

Catholic Charities of Jacksonville
01.2024 - Current

Substitute Teacher, K-5

ESS Substitute
10.2022 - 10.2023

Certified Nursing Assistant

Arbor Medical Staffing
10.2021 - 01.2024

Clinic Assistant/Certified Nursing Assistant

Professional Medical Staffing- Duval County Jail
08.2020 - 08.2023

Certified Nursing Assistant

UF Health Shands Hospital
02.2017 - 03.2021

Certified Nursing Assistant

Baptist South Hospital
10.2013 - 12.2017

Manager

Burger King
08.2010 - 12.2013

Bachelor of Science - Human Services

Florida State College At Jacksonville

Certified Nursing Assistant-CNA283618 -

Acumen CNA Training & Testing Center

High School Diploma -

Terry Parker High School

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Cedrika Alexander