Cornelius O'Banner
Atlanta,GA
Summary
Versatile and detail-oriented professional with a background in customer service, data entry, and client support across Bright Health, Kobie Marketing, and Maximus. Demonstrated ability to manage high-volume workloads, resolve customer issues efficiently, and maintain accurate records. Recognized for strong communication skills, attention to detail, and the ability to thrive in fast-paced, team-oriented environments. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Kobie Marketing Inc.
Tampa, FL
06.2024 - Current
- Assisted in managing customer accounts for 7 lines of business and updating information promptly.
- Maintained accurate records of customer interactions for future reference.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Performs high-volume data entry using word processing, spreadsheet, database, or other computer software
Assistant Manager
Massage Envy
Atlanta, GA
03.2021 - 03.2024
- Managed scheduling and appointment bookings to optimize staff efficiency and resource allocation.
- Conducted regular performance evaluations to enhance employee development and training programs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Data Entry Clerk
Bright Health
Tampa, FL
02.2018 - 01.2021
- Maintained accurate data entry across multiple systems to ensure integrity of patient records.
- Streamlined data processing procedures, enhancing workflow efficiency and reducing errors.
- Trained new staff on data management protocols and software usage for consistency in operations.
- Conducted regular audits of data entries to identify discrepancies and implement corrective measures.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
High School Diploma -
Chamberlain Highscool
Tampa, FL05.2019
Skills
- Data entry
- Customer service
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Administrative support
- Microsoft Office Suite
- Technical support
Certification
- ACE - Adobe Certified Expert, Photoshop
Timeline
Remote Customer Service Representative
Kobie Marketing Inc.
06.2024 - Current
Assistant Manager
Massage Envy
03.2021 - 03.2024
Data Entry Clerk
Bright Health
02.2018 - 01.2021
High School Diploma -
Chamberlain Highscool