Sha'Randria Gammage
Albany,GA
Summary
Motivated customer service professional with experience guiding individuals through enrollment processes, handling high-volume calls, and delivering compassionate support. Skilled at explaining programs, building rapport, and helping clients make informed decisions.
Overview
6
6
years of professional experience
Work History
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Walgreens Pharmacy
08.2023 - 07.2025
- Handled an average of 60+ inbound and outbound calls daily, assisting patients with prescriptions and enrollment programs.
- Enrolled 100+ patients in save-a-trip prescription program.
- Verified patient's demographic information, prescription plan, and pick up schedules.
- Adhered to all HIPAA guidelines and regulations.
- Guided individuals through enrollment in prescription programs, verifying eligibility, and ensuring compliance.
PRODUCTION WORKER
SMX Staff Management
Albany, GA
06.2021 - 08.2023
- Maintained quality and accuracy in order fulfillment, consistently meeting production deadlines.
- Documented and organized shipments to ensure timely delivery.
TEAM MEMBER
McDonald's
Albany, GA
03.2019 - 05.2021
- Delivered friendly customer service while taking and fulfilling high-volume orders.
- Resolved customer concerns promptly to ensure satisfaction and repeat business.
Education
High School Diploma -
Monroe High School
Albany, GASkills
Enrollment Support
Outreach & Call Handling
Student Advising/Program Guidance
CRM & Data Entry
Compliance (HIPAA, FERPA)
Rapport Building
Critical thinking
Active listening
Customer service
Data entry
Timeline
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Walgreens Pharmacy
08.2023 - 07.2025
PRODUCTION WORKER
SMX Staff Management
06.2021 - 08.2023
TEAM MEMBER
McDonald's
03.2019 - 05.2021
High School Diploma -
Monroe High School