Open To Work
RICHARD NEWMAN
Ultimate Medical Academy (UMA)
West Palm Beach,FL
Work Preference
Desired Job Title
Remote Admissions RepresentativeRemote Sales & Customer Service RepresentativeSenior Sales Advisor / Customer RelationsCustomer Service & Team Leader
Location Preference
RemoteOn-SiteHybrid
Location:
West Palm Beach, FL
Open to relocation:
Yes
1
Language
1
Certification
10
years of professional experience
Dedicated Student Services and Admissions Professional with experience in guiding prospective students through admissions, enrollment, and onboarding. Skilled in needs-based advising, record maintenance, and collaboration with financial aid. Demonstrated ability in high-volume support, CRM management, and compliance, while effectively addressing complex inquiries and facilitating successful enrollment.
Work History
11 Months
08.2025 - 07.2026
11 Months
Remote Admissions Representative
Ultimate Medical Academy (UMA) | Tampa, FL
08.2025 - 07.2026
- Guided prospective learners through the admissions and enrollment process, providing individualized support from initial contact through enrollment.
- Explained admissions requirements, processes, and institutional expectations clearly while responding to student questions and concerns.
- Maintained accurate student information and documentation in CRM, facilitating timely follow-up and enhancing enrollment process.
- Clarified admissions requirements and processes while addressing student inquiries, improving understanding and engagement.
- Managed high-volume outreach and follow-up while meeting performance expectations for call quality, enrollment efficiency, and student satisfaction.
- Reviewed and maintained student information and required documentation in the CRM, ensuring accurate records and timely follow-up.
- Ensured compliance with federal, state, and institutional guidelines, achieving 100% accuracy in documentation management.
1 Year 3 Months
03.2024 - 06.2025
1 Year 3 Months
Remote Sales & Customer Service Representative
U.S. Lawns | Orlando, FL
03.2024 - 06.2025
- Managed high-volume inbound and outbound communication, identifying needs and resolving customer concerns to enhance satisfaction.
- Delivered individualized follow-up and ongoing support, strengthening relationships through attentive, solutions-focused service.
- Utilized Microsoft Office tools to create documents and manage information, optimizing workflow for effective operations.
5 Years 6 Months
09.2018 - 03.2024
5 Years 6 Months
Senior Sales Advisor / Customer Relations
Concentrix Ltd. | Kingston, Jamaica
09.2018 - 03.2024
- Generated and managed qualified leads through inbound/outbound calls and email, ensuring accurate CRM records to enhance lead tracking and follow-up efficiency.
- Built rapport and provided tailored guidance to help customers identify and evaluate suitable solutions that met their specific needs.
- Generated and managed qualified leads through inbound/outbound calls and email while maintaining accurate CRM records and performance information.
- Utilized CRM tools to track opportunities and follow-up activities, effectively prioritizing tasks to maintain focus on critical sales objectives.
1 Year 9 Months
11.2016 - 08.2018
1 Year 9 Months
Customer Service & Team Leader
Hinduja Global Solutions Ltd. | Kingston, Jamaica
11.2016 - 08.2018
- Handled escalated inquiries while maintaining a calm, professional, and empathetic approach.
- Handled escalated inquiries, ensuring customer satisfaction through calm, professional, and empathetic support.
- Resolved complex customer issues by employing active listening, information gathering, and effective problem-solving techniques, leading to improved customer retention.
Education
High School Diploma
Titchfield High School | Port Antonio, Jamaica | 06-2009
Skills
Enrollment support
Relationship management
Prospective Student Outreach
CRM Systems
Regulatory compliance
Compliance & Documentation
Time management
Attention to Detail
Accomplishments
Throughout my career, I have built a strong record of helping individuals navigate complex processes and achieve their goals. At Ultimate Medical Academy, I successfully guided prospective students through the admissions and enrollment process, provided needs-based advising, and helped students identify programs aligned with their career goals. I achieved top-tier performance in call quality, enrollment efficiency, and student satisfaction while maintaining 100% accuracy in required documentation. I also collaborated with financial aid, academic advising, and student services teams to create a seamless onboarding experience. My previous leadership and customer service experience has strengthened my ability to communicate effectively, solve problems, manage high-volume workloads, build strong relationships, and provide personalized support.
Certification
Florida Department of Financial Services — Residential Insurance License (G260837)
Languages
English
Native or Bilingual
CORE QUALIFICATIONS
- Student Admissions & Enrollment Support
- Application & Documentation Compliance
- Case/CRM Pipeline Management
- Policy & Procedure Communication
- Problem Solving & Needs Assessment
- Needs-Based Advising & Career Goal Discussions
- Student Onboarding & Engagement
- Deadline & Follow-Up Management
- Cross-Department Collaboration
- Microsoft Office: Excel, PowerPoint, Outlook
POSITION ALIGNMENT
Relevant experience: The resume demonstrates direct admissions and enrollment experience, needs-based advising, student onboarding, documentation/compliance review, CRM record management, deadline follow-up, cross-functional coordination, and high-volume communication. These areas closely align with the position’s student case-management, admissions, advising, documentation, and enrollment-support responsibilities. The position requires a bachelor’s degree but also states that an equivalent combination of experience and education may be considered; this resume emphasizes the experience most relevant to that provision.
Timeline
Remote Admissions Representative
Ultimate Medical Academy (UMA)
08.2025 - 07.2026Read more
Remote Sales & Customer Service Representative
U.S. Lawns
03.2024 - 06.2025Read more
Senior Sales Advisor / Customer Relations
Concentrix Ltd.
09.2018 - 03.2024Read more
Customer Service & Team Leader
Hinduja Global Solutions Ltd.
11.2016 - 08.2018Read more
Titchfield High School - High School Diploma,
Read more