Ceela Blodgett

Client-Centered Care Management

• Successfully managed and coordinated care plans for over 18 individuals, ensuring personalized services to meet the needs of clients in their homes.

Efficient Team Leadership and Collaboration

• Led a team of 7 direct care workers, including onboarding new care workers and ensuring effective communication and high standards of care delivery.

Improved Client Health Outcomes

• Monitored and adjusted care plans and worked with multidisciplinary teams to develop client-specific programs that resulted in a measurable improvement in client health metrics.

Client Advocacy and Support

• Acted as a primary advocate for clients, ensuring their needs were met while navigating complex health and social service systems.

Compliance and Documentation

• Ensured compliance with all local, state, and federal regulations, maintaining a 100% compliance rate during audits and inspections.
• Accurately documented client interactions, care plans, and outcomes, maintaining comprehensive records in line with industry standards.

Community Outreach and Support

• Fostered strong partnerships with local health organizations, social services, and community resources, expanding the support network for clients and families.
• Organized and participated in community awareness events, educating families about available in-home services and resources.

Client-Centered Care Delivery

• Provided high-quality, individualized support to 4 clients with developmental disabilities and mental health disorders, promoting independence and improving overall well-being.

Behavioral Support and Crisis Intervention

• Responded effectively to behavioral crises, ensuring the safety and well-being of clients while maintaining a calm and supportive environment.

Health Monitoring and Assistance

• Monitored and recorded health status, including medication administration and vital signs, ensuring proper documentation and reporting any changes to supervisors and healthcare providers.
• Provided assistance with daily living activities (e.g., personal hygiene, meal preparation, managing finances), improving the client’s physical and emotional well-being, leading to a significant increase in client independence.

Documentation and Compliance

• Maintained accurate, timely, and detailed records of client care activities and progress in compliance with state regulations and organizational policies.
• Assisted with conducting periodic reviews of client plans and contributed to the development of updated care goals, ensuring continuous progress in alignment with client needs.

Community Integration and Social Support

• Supported clients in participating in community activities, such as group outings or social events, fostering inclusion and improving their social skills.
• Helped clients build relationships and engage with peers, leading to a significant improvement in client social interactions and confidence.

Advocacy and Empowerment

• Advocated for client rights and needs, ensuring they received the appropriate resources and services in alignment with their goals and preferences.
• Empowered clients by supporting them in decision-making processes, enhancing their confidence and sense of control over their lives.

Exceptional Customer Service

• Consistently delivered outstanding guest service.
• Addressed and resolved guest concerns in a timely manner, contributing to improvement in customer satisfaction ratings on guest experience surveys.
  

Ticket Sales and Revenue Enhancement

• Processed ticket sales and membership sign-ups, contributing to an increase in revenue.
• Promoted annual passes and special memberships to guests, increasing membership renewals.

Guest Engagement and Education

• Engaged guests by providing information about zoo exhibits, animal conservation efforts, and upcoming events, resulting in improved guest knowledge.

Cash Handling and Accuracy

• Managed cash registers and handled transactions accurately, maintaining a 100% accuracy rate in cash handling and reducing discrepancies.
• Processed over 150 transactions daily, ensuring prompt and efficient service during peak times.

Brand Representation and Positive Interaction

• Acted as a positive and enthusiastic representative of the Henry Doorly Zoo, maintaining a professional and friendly demeanor that aligned with the zoo’s values and mission.
• Received recognition from supervisors and guests for maintaining a positive attitude, contributing to the welcoming atmosphere of the zoo.