Ceirstyn Adami
Austin,TX
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Skilled in bathing, grooming and general animal welfare management.
Overview
5
5
years of professional experience
Work History
Professional Dog Groomer
Mud Puppies
03.2023 - Current
- Increased client retention through excellent communication and rapport-building with pet owners.
- Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
Pet Stylist
PetSmart
03.2021 - 03.2023
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
Pet Bather
PetSmart
07.2019 - 03.2021
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Increased repeat business through exceptional customer service, attentiveness to pet needs, and clear communication with pet owners.
- Reduced pet stress during bathing appointments by utilizing calming techniques and creating a soothing environment.
- Consistently met performance metrics and goals set by management for productivity, quality, and customer satisfaction ratings.
- Monitored animals for behavioral problems and signs of health issues.
Education
Interdisciplinary Studies
University of North Texas
Denton, TX06.2021
Skills
- Advanced Clipper Skills
- Teamwork and Collaboration
- Creative Styling Abilities
- Strong Communication
- Calm Demeanor
- De-shedding Procedures
- Proper Bathing Techniques
- Pet First Aid
Timeline
Professional Dog Groomer
Mud Puppies
03.2023 - Current
Pet Stylist
PetSmart
03.2021 - 03.2023
Pet Bather
PetSmart
07.2019 - 03.2021
Interdisciplinary Studies
University of North Texas
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