Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Cekina Frierson

Cekina Frierson

Clarksville,TN

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

12
12
years of professional experience

Work History

Customer Care Representative

CVScaremark
10.2021 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.

CNA

MileStone Staffing Services
01.2012 - 03.2020
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

Diploma - High School

Whites Creek High School
Whites Creek, TN
05.2003

Skills

  • Database Research
  • Billing Coordination
  • Payment Processing
  • First Call Resolution
  • Customer Service
  • Inbound Customer Service
  • Problem Resolution
  • Documentation and Reporting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Customer Care Representative

CVScaremark
10.2021 - Current

CNA

MileStone Staffing Services
01.2012 - 03.2020

Diploma - High School

Whites Creek High School

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Cekina Frierson