Cele Philips
Orlando,FL
Summary
Highly motivated and friendly professional with extensive background in customer service and comprehensive animal care skills within veterinary environment. Experienced in performing medical procedures and interacting with patients. Thrives in fast-paced, high-stress situations while ensuring well-being of both animals and their owners. Seeking to leverage strong foundation in animal healthcare and client service to transition into new field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
VETERINARY TECHNICIAN
Powers Drive Animal Hospital
05.2024 - Current
- Collaborated with veterinarians and fellow technicians to perform diagnostic tests and assist with diagnoses
- Administered medications and treatments to hospitalized animals while ensuring their comfort and well-being
- Performed specimen collection and testing as well as X-rays for small animals in a fast-paced veterinary hospital setting
CUSTOMER SERVICE REPRESENTATIVE
Sheltair Aviation
08.2022 - 02.2023
- Answered incoming calls, emails, and radio requests, providing frontline customer support with service transactions
- Managed a high volume of incoming calls and direct requests from pilots, passengers, and partner companies
- Input fuel orders, created hotel, rental car and flight reservations by handling personal information and data entry
ASSISTANT MANAGER/CUSTOMER SALES ASSOCIATE
South Beach Tanning Co.
04.2021 - 08.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company programs
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Handled complaints from customers by empathetic listening and offering solutions
- Developed trusting relationships with customers by making personal connections
Education
Associate of Arts -
Valencia College
Orlando, FL12.2024
Skills
- Customer Service
- Adaptability
- Animal Handling
- Time Management
- Problem Solving
- Animal treatment/vaccine administration
- Laboratory skills
- Aseptic techniques
Certification
Certified in several Microsoft Applications including Word, Excel and Powerpoint. Proficient in POS system entry and customer data collection.
Timeline
VETERINARY TECHNICIAN
Powers Drive Animal Hospital
05.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Sheltair Aviation
08.2022 - 02.2023
ASSISTANT MANAGER/CUSTOMER SALES ASSOCIATE
South Beach Tanning Co.
04.2021 - 08.2022
Certified in several Microsoft Applications including Word, Excel and Powerpoint. Proficient in POS system entry and customer data collection.
Associate of Arts -
Valencia College
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