Celeatra White
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Detail-oriented healthcare administrative professional with extensive experience in medical billing, cash posting, claims processing, and customer service within insurance and healthcare settings. Proven expertise in payment reconciliation, EOB processing, HIPAA compliance, and account resolution. Adept at managing high-volume transactions with accuracy and efficiency in both temporary and permanent remote positions. Strong analytical and problem-solving skills with a commitment to process improvement and meeting critical deadlines. Seeking a remote role to leverage comprehensive knowledge of medical billing systems and patient account management.
Overview
12
12
years of professional experience
Skills
- Medical Cash Posting & Reconciliation
- Electronic Payment Processing
- EOB (Explanation of Benefits) Analysis
- HIPAA Compliance & Patient Data Protection
- Claims Processing & Adjustment
- Insurance Refund Processing
- Account Balancing & Reporting
- Customer Service & Support (Phone/Email)
- Medical Billing & Coding Principles
- Payment Research & Resolution
- Benefits Verification & Eligibility
- Document Management & Scanning
- Remote Work Proficiency
- Process Improvement & Optimization
Certification
- Licensed Life Insurance Agent - July 2025
Education
Diploma - Certificate in Medical Billing and Coding
Remington College
Work History
Cash Poster
Annuity Health
04.2022 - 05.2024
- Performed daily cash posting and reconciliation of electronic and manual payments with high accuracy.
- Retrieved payer remittance advices from various insurance portals for accurate payment application.
- Analyzed payment documents regularly to ensure proper posting of payments and adjustments.
- Investigated sources of unidentified payments to ensure proper allocation to appropriate patient accounts.
- Ran and analyzed balancing reports to verify posting accuracy and identify discrepancies.
- Communicated with payors regarding overpayments and missing EOBs to resolve account issues.
- Processed insurance and patient refund requests in a timely manner, adhering to regulatory guidelines.
- Scanned and archived all cash posting documents into electronic document management systems.
- Adhered strictly to HIPAA regulations and facility-specific guidelines for patient information protection.
Customer Service Representative IV
Unum
10.2019 - 08.2021
- Received and responded to telephone inquiries from customers regarding employee group and individual insurance products including Cancer, Disability, and Critical Illness policies.
- Utilized multiple resources and tools to provide accurate responses to customer inquiries about benefits, claims, and policy details.
- Documented and tracked all customer interactions in the ClientView system for consistency and follow-up.
- Met and exceeded performance metrics for average handle time, after-call work, accuracy, and customer satisfaction surveys.
- Corresponded with customers via email, ensuring timely and professional communication.
- Assisted with claims, billing, and life policy related inquiries with attention to detail and regulatory compliance.
Member Service Representative
Broadpath Healthcare Solutions
11.2018 - 06.2019
- Responded to telephone inquiries from members regarding eligibility, benefits, and authorization of services.
- Verified member coverage, benefit types, eligibility dates, and claim payment statuses for healthcare providers.
- Estimated members' out-of-pocket expenses for specific procedures and explained copayment requirements.
- Made outbound calls to assist members in coordinating care and resolving coverage issues.
- Documented all call information according to approved operating procedures and quality standards.
- Processed check and credit card payments for member premium payments accurately and securely.
Credit Balance Specialist
UCI Medical Affiliates
03.2018 - 03.2018
- Posted and balanced all electronic remittance payments accurately within accounting systems.
- Manually posted payments that would not process electronically, ensuring complete data capture.
- Transmitted daily and weekly batch reports to supervisors and finance offices for reconciliation.
- Researched and resolved unidentified cash transactions and misdirected payments.
- Responded promptly to payment inquiries from medical offices and patients.
- Resolved payment and balancing discrepancies, communicating findings to management.
- Posted patient payments, copays, and prepays accurately in patient ledgers.
- Manually keyed Explanation of Benefits (EOBs) daily to maintain current account status.
Customer Service Representative
Palmetto GBA
02.2012 - 08.2015
- Assisted Medicare Part A, Home Health, and Hospice providers with reimbursement questions and remittance advice.
- Utilized CMS (Centers for Medicare & Medicaid Services) systems to aid providers with enrollment inquiries.
- Remediated and resolved accounts receivable balances for both government and non-government healthcare providers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Cash Poster
Annuity Health
04.2022 - 05.2024
Customer Service Representative IV
Unum
10.2019 - 08.2021
Member Service Representative
Broadpath Healthcare Solutions
11.2018 - 06.2019
Credit Balance Specialist
UCI Medical Affiliates
03.2018 - 03.2018
Customer Service Representative
Palmetto GBA
02.2012 - 08.2015
Diploma - Certificate in Medical Billing and Coding
Remington College