Ana Ramirez

• Identified gaps in market to spot opportunities to create value propositions.
• Collaborated with corporate finance team members to support quarterly external reporting.

Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.

• Assisted in training new employees on proper cash posting procedures, promoting a consistent approach across the team.
• Optimized workflow efficiency through proactive identification of bottlenecks within the cash posting process, implementing necessary improvements.
• Collaborated with the accounts receivable team to resolve discrepancies, ensuring timely payments.
• Expedited payment processing by promptly entering cash receipts into accounting software.
• Ensured compliance with relevant regulations, policies, and industry best practices in all aspects of cash posting duties.
• Exemplified teamwork by willingly providing cross-functional support, fostering a collaborative and productive work environment.
• Bolstered customer satisfaction levels through prompt response times and effective resolution of billing inquiries related to posted payments.
• Coordinated with the collections team to facilitate prompt resolution of delinquent accounts, positively impacting overall company revenue stream.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

• Processed wide variety of retail banking transactions for personal and commercial customers.
• Handled various accounting transactions.
• Executed wire transfers, stop payments and account transfers.
• Immediately reported discrepancies and assisted in clearing discrepancies.
• Processed foreign items and returned mail.
• Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
• Handled day-to-day accounting processes to drive financial accuracy.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Input financial data and produced reports using Software.
• Wrote and distributed customer correspondence.

• Collected payments and applied to patient accounts.
• Prepared billing correspondence and maintained database to organize billing information.
• Precisely evaluated and verified benefits and eligibility.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Identified and resolved patient billing and payment issues.
• Filed and updated patient information and medical records.
• Posted and adjusted payments from insurance companies.
• Located errors and promptly refiled rejected claims.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Precisely completed appropriate claims paperwork, documentation and system entry.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Collected payments and applied to patient accounts
• Filed and updated patient information and medical records
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
• Liaised between patients, insurance companies, and billing office
• Printed and reviewed monthly patient aging report and solicited overdue payments
• Communicated with insurance providers to resolve denied claims and resubmitted
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers
• Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts
• Located errors and promptly refiled rejected claims
• Precisely evaluated and verified benefits and eligibility
• Precisely completed appropriate claims paperwork, documentation and system entry
• Identified and resolved patient billing and payment issues
• Posted and adjusted payments from insurance companies
• Maintained and updated collections tracking spreadsheet to help organize payment information

• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Inserted mail with manual methods and automated equipment for optimal efficiency.
• Created improved filing system to maintain secure client data.
• Handled account payments and provided information regarding outstanding balances.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Responded to customer concerns and questions on daily basis.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Applied more than Number 50 payments per week.
• Maintained accurate records of customer payments.
• Provided excellent customer service, developing and maintaining client relationships.
• Monitored customer accounts to identify and rectify billing issues.
• Utilized various software programs to process customer payments.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Generated and submitted invoices based upon established accounts receivable schedules and terms
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
• Monitored customer accounts to identify and rectify billing issues
• Worked with multiple departments to check proper billing information
• Researched and resolved billing discrepancies to enable accurate billing
• Provided excellent customer service, developing and maintaining client relationships
• Reviewed and reconciled customer accounts to manage accuracy of payments
• Processed and verified invoices to secure accuracy of billing information
• Developed and maintained billing procedures to make timely payments
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
• Prepared and submitted monthly billing reports to management for financial overview
• Generated monthly invoices for customers in multiple formats to provide transparency
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Reviewed and reconciled customer accounts to manage accuracy of payments.

• Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
• Updated logs and reported on job progress.
• Worked alongside team to accomplish work goals according to schedule.
• Cleaned, operated and maintained machinery for optimal team productivity.
• Worked with speed and accuracy to consistently meet production standards.
• Organized materials, tools, and equipment to supply team members
• Prepared job sites by removing debris and setting up materials and tools
• Observed site safety rules to maximize protections for team members and equipment
• Worked alongside team to accomplish work goals according to schedule
• Used measuring tools such as gauges and tape measure to identify conforming parts during production
• Utilized construction tools and machinery to effectively complete job site projects
• Performed general housekeeping and cleaning tasks
• Loaded, unloaded, and moved material to and from storage and production areas
• Maintained organized and clean work areas at all times on job sites
• Understood and followed verbal and written instructions to complete work correctly

• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Monitored employee performance and developed improvement plans.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Submitted reports to senior management to aid in business decision-making and planning.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Supervised team more than eight employees and provided feedback on performance.
• Provided current employees options for additional training opportunities.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Communicated with managers of other departments to maintain transparency.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Kept work areas clean, organized and safe to promote efficiency and team safety.

• Maintained organized, presentable merchandise to drive continuous sales.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Tracked stock using company inventory management software.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Maintained records related to sales, returns and inventory availability.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Processed product returns and assisted customers with other selections.

• Maintained organized, presentable merchandise to drive continuous sales.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Tracked stock using company inventory management software.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Prepared cash deposits up to $1000 with zero discrepancies.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.