KERRI L. DREYER
Cincinnati
Summary
Professional with expertise in customer service, time management, and trend analysis. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of building relationships and surpassing performance targets. Experienced Cash Poster with a focus on accuracy and efficiency in managing payments and accounts receivable, leading to improved cash flow and financial record accuracy.
Overview
18
18
years of professional experience
Work History
Cash Poster
Brightview Healthcare & Rehabilitation Centre
Cincinnati
09.2022 - 06.2025
- Assisted in training new team members on cash posting procedures.
- Reviewed and verified patient accounts for accuracy and completeness.
- Collaborated with billing staff to resolve discrepancies in payment information.
- Applied payments from customers to proper accounts, checking information to verify accuracy.
- Resolved issues related to posting errors or incorrect amounts received from patients and payers.
- Developed an understanding of coding systems used in medical billing processes.
- Performed routine data entry tasks into various databases or spreadsheets.
- Performed financial calculations for amounts due, interest charges and balances.
Store Manager
United Dairy Farmers
Cincinnati
05.2018 - 01.2021
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Coordinated employee schedules for optimum performance and shift coverage.
- Balanced till during closing time and made daily bank deposits.
- Supervised inventory audits, financial reconciliations, and sales reporting.
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.
- Prepared records for document imaging and retrieval in company database.
- Entered large volume of information daily with high degree of accuracy.
- Used computers and back log to enter data and process information.
- Focused employees on important tasks and prioritized work actions to accomplish daily goals.
- Maximized employee performance with effective training and close mentoring.
Laundry Attendant
City limits Laundry and Tanning
Cincinnati
02.2011 - 04.2014
- Only employee on duty
- Fixed machines when issues arrived
- Cleaned and maintained facilities
- Sold tanning packages
- Cleaned and maintained beds
Opperations staff
Lifetime Fitness
Mason
05.2007 - 02.2008
- Responsible for cleaning facility
- Maintaining clean towels and supplies for workout area
- Assisted in all areas of the facility.
Education
Diploma -
William Mason High School
Mason, OH06.2008
Skills
- Recordkeeping
- Complaint handling
- Complex problem-solving
- Written communication
- Critical thinking
- Multitasking
- Time management
- Scheduling
- Data verification
- Financial calculations
- Customer service
- Attention to detail
- Inventory management
- Conflict resolution
- Scheduling coordination
- Initiative-taking
- Accurate data entry
- Data interpretation
- Confidentiality
- Data entry and management
- Cash management
- Vendor relationships
- Excellent communication
- Problem-solving aptitude
- Complaint resolution
- Vendor record management
Timeline
Cash Poster
Brightview Healthcare & Rehabilitation Centre
09.2022 - 06.2025
Store Manager
United Dairy Farmers
05.2018 - 01.2021
Laundry Attendant
City limits Laundry and Tanning
02.2011 - 04.2014
Opperations staff
Lifetime Fitness
05.2007 - 02.2008
Diploma -
William Mason High School