Celena Bolling
Johnson City,TN
Summary
Dynamic Program Manager with a proven track record at Ballad Health, adept at resolving complex operational challenges and enhancing team productivity. Skilled in project management and customer service, I excel in developing tailored care plans and fostering community engagement to drive positive outcomes for clients.
Overview
2027
2027
years of professional experience
Work History
Program Manager Interventional Psych
Ballad Health
03.2023 - Current
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Case Manager
Woodridge Hospital
09.2021 - 03.2023
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Case Manager
State of Tennessee
2018 - 2021
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
Bachelor of Science - Sociology
East Tennessee State University
Johnson City, TN05.2017
Skills
Customer services
Project management
Community engagement
Creativity
Attention to detail
Timeline
Program Manager Interventional Psych
Ballad Health
03.2023 - Current
Case Manager
Woodridge Hospital
09.2021 - 03.2023
Case Manager
State of Tennessee
2018 - 2021
Bachelor of Science - Sociology
East Tennessee State University