Duom (DiDi) Samet
San Antonio,TX
Summary
Experienced and dynamic Program Manager with a proven track record at Accor Advantage Plus Vietnam, specializing in strategic planning and customer service excellence. Expert in managing sales teams to surpass targets, fostering strong relationships with hotel networks, and enhancing member services. Skilled in problem-solving and project management, achieving significant budget fulfillments.
Overview
17
17
years of professional experience
Work History
Program Manager
Accor Advantage Plus Vietnam
12.2012 - 08.2024
- In charge of Northern area of Vietnam's loyalty program. Managed and supervised telesales team, program operations.
- Developed strategic plans, setting clear objectives and aim higher- goals for the team.
- Managed sales teams to achieve monthly and annually budgets.
- Built strong relationship with hotel network, hotel's General Managers and hotel sales team
- Attended strategic meetings and conferences with regional team
- Attended quarterly CEO Townhalls
- Reported and participated in meeting with country General Manager
- Built strong Accor Plus customers/ members relationship and services
Sales and Marketing Manager
Mercure Hanoi La Gare Hotel
03.2010 - 12.2012
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- Managed sales team and enhance collaboration through regular communication to meet target and budget
- Reported directly to hotel General Manager on a daily basis
Convention Sales Manager
InterContinental Hanoi Westlake Hotel
05.2007 - 02.2010
- In charge of Convention Sales team and managed the team with daily operation
- Developed sales contracts for local and international customers (Interpol Vietnam, Barclay Banks HongKong...)
- Coordinate with operation teams to ogranize successful meetings , conferences , events, wedding etc (MICE)
Education
Bachelor of Arts - English Language
Hanoi Open University
Hanoi Vietnam03-2001
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Customer services
- Telesales techniques and script development
Languages
English
Full Professional
French
Elementary
Chinese (Mandarin)
Elementary
Timeline
Program Manager
Accor Advantage Plus Vietnam
12.2012 - 08.2024
Sales and Marketing Manager
Mercure Hanoi La Gare Hotel
03.2010 - 12.2012
Convention Sales Manager
InterContinental Hanoi Westlake Hotel
05.2007 - 02.2010
Bachelor of Arts - English Language
Hanoi Open University
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