Celena Garcia

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.

• Processed high call volumes in a sales-driven environment.
• Built relationships with customers to encourage repeat business.
• Handled major accounts while aiding in issue resolution.
• Guided customers through in-person sales transactions.

Managed substantial call volumes for policy holders needing assistance with a claim

Guided individuals through the claim initiation process.

Guided customers through policy specifics.