Celena Lopez
Plymouth
Summary
Detail-oriented professional with diverse experience in customer service and team leadership. Known for effective communication and a commitment to enhancing customer satisfaction and team effectiveness.
Overview
11
11
years of professional experience
Work History
Back Office Manager
Bohemian Home
Plymouth
01.2022 - Current
- Delivered high quality customer service via in-person and phone interactions, improving customer satisfaction and issue resolution.
- Edited and optimized website content for SEO using best-practice techniques to boost organic visibility.
- Managed daily social media posts across multiple platforms to engage audiences and increase brand awareness.
- Trained new hires to streamline onboarding and enhance team productivity.
Elderly Caregiver
Self Employed
Commerce
12.2019 - 08.2022
- Prepared nutritious meals tailored to individual dietary needs
- Assisted with mobility and daily living activities
- Managed medication schedules and provided timely reminders
- Maintained a clean, safe, and organized living environment
- Supported personal care needs, including bathing and dressing, with respect and dignity
- Promoted client comfort, safety, and overall well-being
Sales Representative
Business Owner
09.2015 - 06.2022
- Generated new sales leads through proactive cold calling and strategic networking efforts, expanding customer base.
- Cultivated client relationships through tailored communication strategies, enhancing client satisfaction.
- Cultivated customer relationships with personalized outreach.
- Conducted market research to uncover new business opportunities and emerging trends, informing sales strategies.
Assistant
Fly Paper Products
Ann Arbor
02.2016 - 12.2019
- Assisted in training new staff to enhance onboarding experience.
- Coordinated errands to support daily business operations.
- Assisted at trade shows to enhance brand visibility and connect with potential clients.
- Managed inventory and developed new products to meet customer needs.
Education
Associate of Arts - Photography
Washtenaw Community College
Ann Arbor, MI06-2012
Skills
- Sales & negotiation
- Customer-focused service
- Leadership & team support
- Collaborative teamwork
- Strong attention to detail
- Effective time management
- Creative problem-solving
Timeline
Back Office Manager
Bohemian Home
01.2022 - Current
Elderly Caregiver
Self Employed
12.2019 - 08.2022
Assistant
Fly Paper Products
02.2016 - 12.2019
Sales Representative
Business Owner
09.2015 - 06.2022
Associate of Arts - Photography
Washtenaw Community College