Evette Mayes
Indianapolis,IN
Summary
Over 20 years of experience of strong problem-solving skills with the ability to identify and address project risks and issues. Proficient in management software and tools. Ability to work collaboratively in a team environment as well as independently. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Back Office Manager
Havana Cigar Bar
Indianapolis
05.2024 - Current
- Support day-to-day operations by processing sales orders and conducting inventory
- Handle all the administrative tasks, including maintaining records, data management, and company policies
- Provide or give insight on marketing and promotions for upcoming events.
Project Administrator
International Medical Group
Indianapolis
11.1997 - 05.2023
- Support the Director and a team of project managers by completing assigned tasks within the assigned timeframe
- Review project data and documentation to identify where IMG standards are not being met within the company's policy and procedures
- Collaborate with IMG team members on implementing process improvements which include audits, training, and development using our company’s CRM platform
- Coordinate internal and external stakeholder communication as needed including project meetings, emails, and documentation within our company’s standards
- Conducted quarterly and year-end reviews of the assigned staff members that were assigned to my projects.
Department Manager
Macy’s – Part-Time
03.2017 - 12.2019
- Assigned employees to specific duties to best meet the needs of the store
- Increased sales volume each quarter by 26% by conducting monthly training with the team on customer satisfaction and customer engagement
- Trained and developed new associates on POS systems and key sales tactics
- Generated repeat business through exceptional customer service.
Education
Graduated -
John Marshall High School
Cosmetology License -
House of James Beauty College
Skills
- Strong problem-solving skills
- Management software and tools
- Ability to work collaboratively in a team environment
- Data management
- Marketing and promotions
- Project management
- Process improvements
- Stakeholder communication
- Sales volume increase
- Customer service
- POS systems
- Sales tactics
- Document Management
- File Management
- Scheduling appointments
- Administrative Management
- Regulatory Compliance
- Training and Orientation
Languages
English
Professional
References
References available upon request.
Timeline
Back Office Manager
Havana Cigar Bar
05.2024 - Current
Department Manager
Macy’s – Part-Time
03.2017 - 12.2019
Project Administrator
International Medical Group
11.1997 - 05.2023
Graduated -
John Marshall High School
Cosmetology License -
House of James Beauty College
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