Celena S. Henry
Summary
Passionate leader with 3 years experience in customer service environments and troubleshooting problems. Enthusiastic about accurately handling time-sensitive tasks and minimizing wait times. Excited to collaborate with your business units to provide a world class customer experience.
Overview
8
8
years of professional experience
Work History
Cashier, Customer Service Rep
Bed Bath & Beyond
- Deliver exceptional service and meet sales and productivity goals.
- Managing/tracking returns.
- Maintained professional demeanor while performing duties in an accurate manner.
- Training new and existing employees.
- Responsible for pricing, restocking, maintaining knowledge of promotions and products.
Assistant Manager
Planet Fitness
12.2023 - Current
- Assisted in daily operations, ensuring compliance with health and safety standards.
- Trained new staff on operational procedures and customer service excellence.
- Supported management in inventory control and supply chain processes.
- Monitored member satisfaction, addressing concerns promptly to enhance retention rates.
Easy Touch Homecare
04.2020 - Current
- Elderly healthcare from home.
Amazon
02.2020 - 12.2021
- Picking, Restocking, processing of shipments.
Assistant
Rehabilitation Specialist
06.2018 - 08.2018
Assistant
Daycare
06.2017 - 08.2017
- Help with the organization of kids.
Education
P.S.013 Roberto Clemente
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Spring Creek Community School
Skills
- Organized
- Critical thinker
- Creative
- Good communicator
- Thrives in pressure
- Excellent writing skills (penmanship/literature)
- Excellent cash management
- Notable positive rapport with customers
- Quick de-escalations
- Proficiency in zebra software system
- Licensed Security guard
Timeline
Assistant Manager
Planet Fitness
12.2023 - Current
Easy Touch Homecare
04.2020 - Current
Amazon
02.2020 - 12.2021
Assistant
Rehabilitation Specialist
06.2018 - 08.2018
Assistant
Daycare
06.2017 - 08.2017
Cashier, Customer Service Rep
Bed Bath & Beyond
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Spring Creek Community School
P.S.013 Roberto Clemente
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