Celene Gonzalez
Murrieta,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
11
11
years of professional experience
Work History
Server and bartender
Gourmet Italia
Temecula, California
06.2017 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to maintain smooth food delivery.
- Processed orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining areas and utensils.
- Contributed to menu knowledge, enhancing guest dining experience through recommendations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
Bartender
Red C lounge
San Diego, California
11.2014 - 12.2016
- Mixed cocktails and beverages for diverse clientele.
- Managed bar inventory and ordered supplies as needed.
- Provided excellent customer service to enhance guest experience.
- Maintained cleanliness and organization of bar area.
- Handled cash transactions and processed payments accurately.
- Developed seasonal drink menus based on customer preferences.
- Greeted customers and provided excellent customer service.
Education
Cobach
Rosarito, BCSkills
- Customer service
- Point-of-sale operation
- Order processing
- Mixology techniques
- Inventory management
- Food safety standards
- Team collaboration
- Guest monitoring
- Wine pairing
- Table bussing
- Daily specials memorization
- Exceptional customer service
- Liquor, wine, and food service
- Responsible beverage service
- Price memorization
- Sales expertise
- Menu presentation
- Supply restocking
- Team member support
- Wine service
- Dining customer service
- Multitasking and organization
- Suggestive selling
- Take-out service
- Menu memorization
- High volume dining
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Server and bartender
Gourmet Italia
06.2017 - Current
Bartender
Red C lounge
11.2014 - 12.2016
Cobach