Summary

Overview

Work History

Education

Skills

Timeline

Celesse Vitale

Joliet,IL

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

years of professional experience

Work History

Senior Portfolio Analyst

Commercial Credit Group

09.2020 - Current

Contact assigned debtors and obligor's to discuss past-due accounts and negotiate payment plans.
Establish rapport with customers to encourage payment of delinquent accounts.
Maintain consistently high success rate of collecting on overdue accounts.
Coordinate and run weekly meetings with management to discuss over collections efforts.
Analyze financial statements such as balance sheets, bank statements, A/R and A/P aging reports, credit reports, and year to date profit and loss statements.
Initiate repossession process or service disconnection upon failure of other collection methods.
Coordinate with our repossession agents on locating past due customers, providing GPS links, and skip tracing updates.
Prepare and submit legal documents to initiate foreclosure sales.
Coordinate with newspaper companies on placing legal advertisements.
Process legal, advertising, and storage invoices for payment.

Collections Associate

Biehl & Biehl

11.2019 - 08.2020

Contact assigned clients and debtors to obtain payments; coordinate with other staff for collection efforts.
Review collections status daily and follow up to help reduce further delinquency of invoices
Conduct daily collections phone calls and emails to negotiate payment arrangements.
Maintain call records on every account to document collection efforts

Accounts Receivable and Collections Specialist

Animal Supply Company

07.2019 - 11.2019

Contacted assigned clients and debtors to obtain payments; coordinate with other staff for collection efforts.
Conducted phone collections to negotiate payment arrangements.
Monitored accounts to verify compliance with payment terms and schedules.

Senior Collections Associate

England Logistics

08.2017 - 07.2019

Contact assigned clients and debtors to obtain payments; coordinate with other staff as needed for collection efforts
Review collections status daily and follow up as needed to help reduce further delinquency of invoices
Run weekly meetings for different divisions to provide weekly numbers for the previous week and to advise what areas need improvement
Train new team members as needed
Acting manager when higher management is out of the office; help manage staff of 7.

Relationship Manager

Select Portfolio Servicing

02.2013 - 08.2017

Review accounts for eligibility for mortgage assistance programs
Negotiating payment arrangements with customers
Maintaining call records of collection/ assistant program efforts
Compile daily reports my team to us for their collection efforts
Run weekly meetings to go over my teams calls and stats
Present my teams collection numbers in weekly manager meetings.

Loan Officer/ Senior Assistant Manager

Security Finance

02.2010 - 01.2013

Conduct risk management assessments for new and existing customers
Phone and door to door collections to negotiate payment arrangements
Marketing for the company to help boost our customer count
Skip tracing to find new contact information for our customers that were past due on payments
Completed certification to help customers complete their yearly income taxes
Moved to several different offices to help other offices collect on their bad debt customers, and helped with training new officers throughout the company.