Celeste Bryan
Craven County Department Of Social Services
New Bern,NC
25
years of professional experience
Results-driven professional with extensive experience at Craven County Department of Social Services, excelling in document processing and file management. Proven ability to enhance team productivity and streamline operations, while maintaining confidentiality. Recognized for implementing efficient workflows and fostering collaboration, ensuring timely completion of projects under tight deadlines.
Work History
Processing Assistant III
4 Years 3 Months- Processed and organized client documentation for efficient case management.
- Assisted in data entry and verification to ensure accuracy of records.
- Supported team members with routine tasks, enhancing overall productivity.
- Adapted quickly to new software systems for improved workflow efficiency.
- Maintained confidentiality of sensitive information in compliance with regulations.
- Participated in training sessions to enhance knowledge of social service programs.
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
- Reduced errors in document processing with thorough quality checks and attention to detail.
- Assisted with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.
- Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
- Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
- Participated in training sessions to stay updated on industry best practices and improve personal skillset.
- Expedited turnaround times for critical documents by prioritizing tasks based on urgency levels.
Clerical Supervisor
20 Years 7 Months- Supervised daily operations of front desk staff, ensuring smooth patient flow and efficient scheduling.
- Trained and mentored new clerical staff on clinic procedures and software systems.
- Implemented process improvements to enhance patient intake efficiency and reduce wait times.
- Developed and maintained office procedures, promoting consistency in patient record management.
- Coordinated communication between medical staff and patients to streamline appointment scheduling.
- Monitored compliance with healthcare regulations, ensuring accuracy of patient documentation.
- Established strong relationships with internal and external stakeholders by consistently demonstrating professionalism and excellent communication skills.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Contributed to the hiring process by screening resumes, conducting interviews, and providing recommendations for qualified candidates.
- Streamlined office operations by implementing efficient filing systems and organizational procedures.
- Maintained constant inventory of supplies and ordered new stock.
- Responded to customer inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction levels.
- Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
- Maintained strict confidentiality in handling sensitive information related to personnel records, financial data, and legal documents.
- Boosted employee morale through regular performance evaluations and constructive feedback sessions.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma
Skills
Deadline oriented
Document processing
File management
Confidentiality handling
Timeline
Processing Assistant III
Craven County Department Of Social Services
04.2022 - CurrentRead More
Clerical Supervisor
Coastal Eye Clinic
05.2001 - 12.2021Read More
West Craven High School
High School Diploma
Read More