Celeste Carroll
Fuquay-Varina,NC
Summary
Driven Assistant Manager with a proven track record at Dominos Pizza Inc., enhancing operational efficiency and customer satisfaction. Skilled in Operations Management and Customer Relations, successfully increased cash handling accuracy and fostered positive employee engagement. Demonstrated expertise in staff development and compliance understanding, contributing to a significant improvement in service quality and team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dominos Pizza Inc.
08.2023 - 07.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sorter
Guardian Angel Thrift
06.2023 - 08.2023
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Stacked items according to weights, sizes, types, and picking priorities.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Used hand-held scanners to sort items into specific categories.
Customer Service Representative
Moes Southwestern Grill
01.2023 - 06.2023
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Cookout
03.2022 - 12.2022
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
Customer Service Representative
Dominos Pizza Inc.
02.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Willow Springs High School
Willow Springs06.2024
Skills
- Task Delegation
- Operations Management
- Product and service knowledge
- Succession Planning
- Compliance understanding
- Orientation and training
- Staff Development
- Customer Relations
Certification
ServSafe Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Full Professional
Timeline
Assistant Manager
Dominos Pizza Inc.
08.2023 - 07.2024
Sorter
Guardian Angel Thrift
06.2023 - 08.2023
Customer Service Representative
Moes Southwestern Grill
01.2023 - 06.2023
Customer Service Representative
Cookout
03.2022 - 12.2022
Customer Service Representative
Dominos Pizza Inc.
02.2021 - 03.2022
High School Diploma -
Willow Springs High School
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