Celeste Castillo
Oakland,CA
Overview
8
8
years of professional experience
Work History
Loss Prevention Lead
Burlington
San Leandro, CA
04.2023 - 02.2024
- Performed investigations into employee misconduct involving potential fraud or theft from the store.
- Investigated incidents of theft or attempted theft in accordance with company policies and local laws.
- Enforced store policies regarding shoplifting and other forms of theft.
- Monitored store security cameras and alarm systems to detect suspicious activity.
- Provided excellent customer service while resolving disputes between customers or employees.
- Conducted daily walk-throughs of the store to ensure safety regulations were being followed.
- Responded quickly to emergency situations such as fire alarms or medical emergencies involving customers or employees.
- Analyzed customer data to identify patterns in shoplifting activities.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
Fragrance Vendor
Macys Department Store
Macy'sSan Leandro, CA
07.2021 - 08.2022
- Answered customer questions and guided to specific products requested.
- Maintained accurate records of inventory levels and orders placed by customers.
- Executed promotional activities in order to attract more customers.
- Organized trade shows and events related to fragrances and cosmetics.
- Tracked shipments from warehouse through distribution channels until final destination is reached.
- Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
- Designed displays for showcasing fragrances at retail locations.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Completed customer buying experience by processing credit and debit cards, cash and personal checks.
- Educated customers on scents and products available from several luxury fragrance brands.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
Sales Associate
Food Co
Hayward, CA
06.2018 - 07.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier/Cook Shift Leader
Wingstop Restaurant
Hayward, CA
04.2016 - 04.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
GED -
Civic Corps
Oakland, CA06-2018
Skills
- Loss Prevention Strategies
- Bilingual
- Communication
- Self Motivated
- Hard Worker
- Quick Learner
- Sales Expertise
- Detail Oriented
- Problem Solver
- Reliable
- Time Management
- Able Multi-Task
- Customer Service
- Works Well With Anyone
Timeline
Loss Prevention Lead
Burlington
04.2023 - 02.2024
Fragrance Vendor
Macys Department Store
07.2021 - 08.2022
Sales Associate
Food Co
06.2018 - 07.2019
Cashier/Cook Shift Leader
Wingstop Restaurant
04.2016 - 04.2016
GED -
Civic Corps