Overview
Work History
Education
Skills
Timeline
Generic

Celeste Castillo

Oakland,CA

Overview

8
8
years of professional experience

Work History

Loss Prevention Lead

Burlington
San Leandro, CA
04.2023 - 02.2024
  • Performed investigations into employee misconduct involving potential fraud or theft from the store.
  • Investigated incidents of theft or attempted theft in accordance with company policies and local laws.
  • Enforced store policies regarding shoplifting and other forms of theft.
  • Monitored store security cameras and alarm systems to detect suspicious activity.
  • Provided excellent customer service while resolving disputes between customers or employees.
  • Conducted daily walk-throughs of the store to ensure safety regulations were being followed.
  • Responded quickly to emergency situations such as fire alarms or medical emergencies involving customers or employees.
  • Analyzed customer data to identify patterns in shoplifting activities.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Maintained high levels of alertness throughout shifts.
  • Provided friendly and professional assistance to employees, visitors and customers.

Fragrance Vendor

Macys Department Store
Macy'sSan Leandro, CA
07.2021 - 08.2022
  • Answered customer questions and guided to specific products requested.
  • Maintained accurate records of inventory levels and orders placed by customers.
  • Executed promotional activities in order to attract more customers.
  • Organized trade shows and events related to fragrances and cosmetics.
  • Tracked shipments from warehouse through distribution channels until final destination is reached.
  • Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
  • Designed displays for showcasing fragrances at retail locations.
  • Approached customers and started engaging conversations through use of effective interpersonal and people skills.
  • Completed customer buying experience by processing credit and debit cards, cash and personal checks.
  • Educated customers on scents and products available from several luxury fragrance brands.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.

Sales Associate

Food Co
Hayward, CA
06.2018 - 07.2019
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Cashier/Cook Shift Leader

Wingstop Restaurant
Hayward, CA
04.2016 - 04.2016
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

GED -

Civic Corps
Oakland, CA
06-2018

Skills

  • Loss Prevention Strategies
  • Bilingual
  • Communication
  • Self Motivated
  • Hard Worker
  • Quick Learner
  • Sales Expertise
  • Detail Oriented
  • Problem Solver
  • Reliable
  • Time Management
  • Able Multi-Task
  • Customer Service
  • Works Well With Anyone

Timeline

Loss Prevention Lead

Burlington
04.2023 - 02.2024

Fragrance Vendor

Macys Department Store
07.2021 - 08.2022

Sales Associate

Food Co
06.2018 - 07.2019

Cashier/Cook Shift Leader

Wingstop Restaurant
04.2016 - 04.2016

GED -

Civic Corps

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Celeste Castillo