Celeste Ceja

• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.

Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
• Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
• Managed inventory control, reducing waste and optimizing resources allocation.
• Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
• Maintained accurate records of sales, labor and other costs.
• Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
• Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
• Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
• Organized implementation of new banners, displays, and menus.
• Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.

• Reduced wait times with effective table management strategies, enhancing customer experience.
• Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
• Conducted regular performance evaluations for server staff, identifying areas for improvement and growth opportunities.
• Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
• Coordinated shift schedules to optimize staffing levels during peak hours while minimizing labor costs.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Correctly calculated inventory and ordered appropriate supplies.
• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.