Haley J. Cole
Warwick,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Able to work diligently in both an individual and group setting. Currently eager to seek a position of leadership or a position in administration where strong organizational and customer service skills can shine.
Overview
11
11
years of professional experience
Work History
Optician & Contact Lens Department Head
Visionworks
09.2021 - Current
- Interpret eyeglass and contact lens prescriptions provided by optometrists & ophthalmologists
- Handled sales of eyeglass frames, lenses, and contact lenses to customers based on their lifestyle needs, insurance coverage and budget
- Took accurate measurements of frame and lens size to ensure appropriate fit
- Handled all contact lens orders for the store, including patient orders and maintaining in-store trial stock
- Coordinated with doctors, laboratories, and outside vendors to resolve prescription and order issues
- Assisted in maintaining appointment book and verifying insurance coverage
- Based on performance and customer reviews, selected to be part of the company's exclusive 'action team,' which coordinated with managers and territory directors to address and resolve employee and customer complaints/concerns to maintain efficiency of business and maximize sales.
Document Control Administrator
Proven Process Medical Devices
05.2021 - 09.2021
- Maintain company documents in an organized, accessible manner using Master Control
- Assisted quality assurance personnel with obtaining documents and procedures for auditors
- Responsible for checking documents for correct information, as well as photocopy scan, uploads, inputs, index, and archive documents and data into the company's document management and storage system
- Coordinated the documentation approval process and timely release of controlled documentation with close attention to formatting.
Specimen Processing Technician
East Side Clinical Laboratory
01.2018 - 08.2020
- Handled biological specimens to be sent for in-house and reference lab testing
- Entered patient and order information in a timely and accurate manner
- Handled Electronic Medical Records
- Answered and assisted with client service phone calls
- Handled insurance verification
- Properly maintained laboratory testing equipment and storage of biological specimens.
Host
Governor Francis Inn
08.2013 - 01.2018
- Greeted and assisted customers with an outgoing, friendly, and overall positive attitude
- Responsible for seating arrangements, all incoming phone calls, reservations, take-out orders, and planned events
- Handled and problem solved customer complaints.
Education
Bachelor of Science in Biology -
Rhode Island College
Providence, RI05.2021
Skills
- Critical thinking
- Problem-solving
- Attention-to-detail
- Time management
- Customer service
- Data collection and organization
- Phone and computer skills
- Writing and communication
- Research
- Team Collaboration
Timeline
Optician & Contact Lens Department Head
Visionworks
09.2021 - Current
Document Control Administrator
Proven Process Medical Devices
05.2021 - 09.2021
Specimen Processing Technician
East Side Clinical Laboratory
01.2018 - 08.2020
Host
Governor Francis Inn
08.2013 - 01.2018
Bachelor of Science in Biology -
Rhode Island College
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