Toni Evans
Summary
Professional leader with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Lead Technician/Contact lens manager
Garland Vision source
06.2023 - Current
- Training new technicians on Doctors procedures
- Managing patients contact lens orders with accuracy and professionalism
- Working up patients in a timely manner,keeping other team-members on task
- Implementing new training guidelines for employees
- Reconciling monthly bills and verifying insurance
Selfemployeed Cleaning Business
09.2017 - Current
- Meeting with clients to assess cleaning needs
- And setting realistic expectations
- Cleaning desired areas with approved cleaning supplys
- Great time management/scheduling skills
Optician/Ophthalmic Technician
Broadway Eyecare Center
04.2019 - 06.2023
- Working with patients while providing exceptional customer service for each interaction
- Inbound and outbound patient calls
- Insurance verification through Third Party Companies
- Appointment Scheduling
- Being versatile in managing multiple Doctor's schedules
- Firsthand work involving fitting glasses and contact lens fittings
Optician
Shopko Optical
01.2017 - 04.2019
- Scheduling patients on a strict doctor schedule
- Collecting and documenting patient details
- Educating customers on contact lens application/removal
- Polishing gas-permeable contacts and tinting/edging lenses
Apparel Specialist
Shopko
01.2015 - 09.2017
- Create and distribute weekly schedules for the Closing Team
- Assist with merchandizing apparel throughout the store
- Stock shelves when required
- Inform customers of available products/services
- Provide notable service during every customer interaction
- Limited cahier experience
Education
Associate of Arts -
Spokane Community College
Spokane, WA06-2015
High School Diploma -
Riverside Highschool
Elk, WA06-2015
Skills
- In person/Telephone skills
- Customer service
- Critical thinking
- Problem resolution
Timeline
Lead Technician/Contact lens manager
Garland Vision source
06.2023 - Current
Optician/Ophthalmic Technician
Broadway Eyecare Center
04.2019 - 06.2023
Selfemployeed Cleaning Business
09.2017 - Current
Optician
Shopko Optical
01.2017 - 04.2019
Apparel Specialist
Shopko
01.2015 - 09.2017
Associate of Arts -
Spokane Community College
High School Diploma -
Riverside Highschool
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