Duha Mahmud

Walmart Optical Center

10.2018 - 06.2021

Provide excellent customer services
Data entry (BOSS system)
Followed and reviewed HIPAA regulations policy and ensuring patient privacy is under control
Placing orders, quality control and dispensing
Advertising, In charge of the optical department's social media
Issuing and recording invoices in the computer and track what has arrived from the warehouse
Maintain on-hand inventories.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Aided patients with INR appointments and educated them on how to put on and take off contact lenses.