Celeste Christensen
Snoqualmie
Summary
High-Energy Corporate Trainer and proud Costco team member with 18+ years of instructional leadership experience. I am passionate about the Costco culture and love using Canva and Google Slides to turn complex marketing topics, like Executive Memberships and Costco Services, into bright, engaging lessons. Currently pursuing my Business Administration degree at BYU-I, I am ready to bring my "sparkle," technical design skills, and commitment to excellence to the Corporate Marketing team!
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Back-up Trainer
Costco
Issaquah, WA
04.2023 - Current
- Increased departmental training completion from 40% to 85% by effectively recruiting coworkers for training sessions. Enhanced employee knowledge and compliance by training new hires and instructing current staff on updated policies and materials. Successfully conducted up to six teleconferencing workshops daily, engaging 20-50 employees in productive learning sessions.
- Oversaw training and proficiency development in 10+ key member service center systems, including Oracle and AS400, guaranteeing new agents achieved operational readiness on CRM and communication platforms.
- Maintained meticulous records of attendance, performance reviews, and certification scores, ensuring all documentation met audit standards for leadership review and compliance reporting.
- Analyzed and improved training content and certification modules by pinpointing architectural gaps and rectifying obsolete information to uphold operational excellence.
- Mentored junior trainers, fostering skills development and consistency in instructional delivery..
- Established best practices for onboarding processes, enhancing efficiency and employee engagement during transition periods.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated onboarding sessions for new hires, ensuring compliance with company policies.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
Member Service Agent
Costco
Issaquah, WA
11.2022 - Current
- Analyzed chat patterns to uncover promotional delivery errors, facilitating recovery of $700k in potential revenue by re-engaging 7000 members.
- Facilitated customer engagement to assist members with intricate issues while adhering to organizational timelines to result in optimal outcome.
- Navigated multiple systems while remaining attentive and engaged with members adhering to time expectations and protocols, contributing to an overall improvement in department efficiency.
Ticket Counter Agent
Alaska Airlines
SeaTac, WA
05.2022 - 11.2022
- Leveraged as a key representative for corporate-wide communications and training modules; highlighted across multi-channel social media platforms (Instagram, TikTok, Facebook) to demonstrate organizational standards and best practices.
- Selected for premium service roles, emphasizing confidentiality and meticulous attention to detail in client interactions.
- Directed high-volume logistical operations for flights accommodating up to 175 passengers, overseeing seat allocations, load balancing, and upgrade processing.
- Trained new staff on operational procedures and customer service protocols to enhance team performance.
Senior Sales Director
Epicure
Vancouver, Canada
04.2020 - 01.2021
- Directed a high-performing organization of 260+ consultants, fostering a collaborative culture that secured a top 3 national ranking.
- Designed and delivered targeted training sessions and workshops, driving $822,000 in sales volume within a 10-month period.
- Empowered staff through comprehensive coaching and Growth Mindset workshops, establishing uniform performance standards and enhanced leadership capabilities.
- Featured in national online recruitment events and sponsorship campaigns to scale the organization and engage potential candidates.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Coordinated with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Director
Thirty-One Gifts
Columbus, OH
07.2013 - 05.2020
- Mentored and guided 50+ representatives across the nation, ensuring consistent attainment of individual sales benchmarks and driving overall regional success.
- Developed and delivered data-driven training modules for up to 250 consultants utilizing Canva and Google Workspace.
- Executed bi-monthly operational events for 20-50 attendees, overseeing all logistics and delivery to ensure compliance with corporate standards.
Education
Bachelor of Science - Business Administration
Bringham Young University
Rexburg, ID12-2027
Skills
- New hire training
- Planning and coordination
- Public speaking
- Train-the-trainer
- Group and individual instruction
- Training needs analysis
Affiliations
The Church of Jesus Christ of Latter-day Saints | North Bend, WA | 2007 – Present
- Lead Facilitator & Instructor (2024 – Present): Design and deliver daily high-impact instructional sessions for groups of 40–50 participants. Leverage Canva and Google Slides to develop interactive, professional lesson plans that drive long-term knowledge retention.
- Communications & Email Specialist (2021 – Present): Utilize Canva to design branded weekly digital newsletters, streamlining internal information flow for a large organization and maintaining a high level of stakeholder engagement.
- Instructional Leadership (18+ Years): Spearhead customized training modules using Microsoft Word and Canva; implement tracking systems in Excel to monitor participant progress and evaluate training efficacy.
- Administrative Operations Lead: Execute comprehensive records management and project coordination using Microsoft Word and Excel. Maintain 100% compliance with internal governance and regulatory reporting standards for multiple regional auxiliary branches.
Parent Teacher Association (PTA / PTSA) | IL, CA, & WA | 2009 – 2019
Multi-Chapter President & Secretary
- Successfully elected to executive board roles (President and Secretary) across three different states, proving an ability to quickly build trust and lead in new environments.
- Stakeholder Liaison: Acted as the primary point of contact for 100+ members, facilitating large-scale events and ensuring every voice felt heard and respected.
- Mentorship: Developed "train-the-trainer" onboarding materials to help incoming officers transition into their roles with confidence and "sparkle."organizational continuity.
Certification
- Administrative Assistant Certificate | Brigham Young University, 2025
- Microsoft Office Specialist (MOS): Excel Associate | Microsoft , 2019
- Canva Graphic Essentials Certified | Canva Design School, 2024
LANGUAGES
Spanish: Native Proficiency
Timeline
Certified Back-up Trainer
Costco
04.2023 - Current
Member Service Agent
Costco
11.2022 - Current
Ticket Counter Agent
Alaska Airlines
05.2022 - 11.2022
Senior Sales Director
Epicure
04.2020 - 01.2021
Sales Director
Thirty-One Gifts
07.2013 - 05.2020
Bachelor of Science - Business Administration
Bringham Young University