Celeste Cortez Herrera
Goleta,California
Summary
Hardworking and determined college student currently enrolled at the University of California Santa Barbara, majoring in Sociology. Dedicated to meeting and exceeding customer and employer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
UCSB Conference & Hospitality Services
Goleta, California
06.2024 - 08.2024
- Greeted guests warmly and made them feel welcome.
- Answered inquiries from customers regarding hotel services, facilities, and available amenities.
- Assisted guests with check-in and check-out procedures, including providing information about rooms and amenities.
- Ensured all guest transactions were completed accurately and efficiently.
- Maintained a neat appearance at the front desk area at all times.
- Performed administrative tasks such as filing paperwork or data entry into computer systems.
- Handled complaints professionally and courteously while remaining calm under pressure.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Provided directions or information about the surrounding area when requested by guests.
Student Cafe Attendant
De La Guerra Dining Commons
Goleta, California
04.2024 - 06.2024
- Prepared food and beverages according to customer specifications.
- Maintained a clean and organized workstation while adhering to health and safety standards.
- Assisted in maintaining the overall appearance of the cafe by wiping down counters, tables and chairs after each use.
- Provided excellent customer service by being friendly, courteous and helpful at all times.
- Performed general cleaning duties such as sweeping floors, washing dishes, emptying trash cans.
- Assisted cook with prep work by cutting vegetables.
Student Volunteer
Isla Vista Elementary School
Goleta, California
04.2024 - 06.2024
- Supported instruction by providing additional help to small groups or individuals within the classroom setting.
- Provided translation services between English-speaking students/teacher and non-English-speaking students when necessary.
- Performed clerical duties such as filing paperwork or copying documents.
- Monitored student behavior to ensure a safe learning environment.
- Supervised recess activities and lunchroom procedures for elementary age children.
Customer Service and Sales Associate
Michael's School Uniform
Inglewood, California
07.2023 - 08.2023
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Packaged online orders and created shipments labels.
Teacher's Aide
From the Heart Preschool and Child Enrichment Cent
Inglewood, CA
06.2022 - 08.2022
- Assisted teachers by reading stories to students, putting them down for naps, and preparing lunches.
- Assisted kids with pronunciation, writing, and counting skills.
- Supervised student activities during recess, lunchtime, and other breaks.
- Monitored student behavior in the classroom, lunchroom, and playground.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06-2026
High School Diploma -
Animo Inglewood Charter High School
Los Angeles, CA06-2022
Skills
- Greeting guests
- Correspondence Management
- Supply Stocking
- Multi-Line Phone Systems
- Cash Handling
- Word Processing
- Customer service expertise
- Problem-solving skills
- Mail and packages
- Front Desk Management
Affiliations
Fundraising Chair
- Raices De Mi Tierra: Mexican Folklorico Dance Group at UCSB December 2023 - Present
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- CANRA Certified Mandate Reporter (UC) April 2024
Timeline
Front Desk Attendant
UCSB Conference & Hospitality Services
06.2024 - 08.2024
Student Cafe Attendant
De La Guerra Dining Commons
04.2024 - 06.2024
Student Volunteer
Isla Vista Elementary School
04.2024 - 06.2024
Customer Service and Sales Associate
Michael's School Uniform
07.2023 - 08.2023
Teacher's Aide
From the Heart Preschool and Child Enrichment Cent
06.2022 - 08.2022
- CANRA Certified Mandate Reporter (UC) April 2024
Bachelor of Arts - Sociology
University of California, Santa Barbara
High School Diploma -
Animo Inglewood Charter High School
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