James Vait
Yuma,AZ
Summary
Proven professional with a track record of enhancing guest experiences at Yukon Kuskokwim Fitness Center through exceptional customer service and efficient problem-solving. Excelled in guest relations and significantly improving customer satisfaction. Demonstrated strong multitasking and empathy, contributing to positive feedback and streamlined operations.
Overview
38
38
years of professional experience
Work History
Front Desk Attendant
Yukon Kuskokwim Fitness Center
12.2014 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Conducted guided tours and informed guests about programs offered.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Actively participated in staff meetings, providing valuable input on improving front desk operations based on personal experience and guest feedback.
- Developed rapport with repeat clientele through personalized service efforts that fostered loyalty towards the establishment.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Instructed clients on the use our weights and exercise machines.
Teacher
Lower Kuskokwim School District
08.1985 - 08.2007
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Enhanced literacy skills with targeted reading programs.
Education
Bachelor of Arts - Psychology And Social Studies
Southern Oregon University
Ashland, OR05.1976
Skills
- Strong multitasking
- Problem-solving skills
- Microsoft Office knowledge
- Guest Relations
- Welcoming guests
- Greeting guests
- Empathy and patience
- Cash Handling
- Customer service expertise
- Listening Skills
- Customer Service
- Guest Registration
- Payment Processing
Timeline
Front Desk Attendant
Yukon Kuskokwim Fitness Center
12.2014 - 10.2023
Teacher
Lower Kuskokwim School District
08.1985 - 08.2007
Bachelor of Arts - Psychology And Social Studies
Southern Oregon University
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