Celeste Ellis
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Registered Behavioral Technician
Empower Behavioral Health
01.2024 - Current
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
Customer Service Representative
Conifer Healthcare Solutions
04.2022 - 07.2023
- Pre-registered patients, while managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
Security Officer
Memorial Hermann - Texas Medical Center
06.2020 - 02.2021
- Adhered to all Memorial Hermann policies, procedures, and standards. While also focusing on time management, supply management, productivity, and quality of services. -
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Correctional Officer
Texas Department of Criminal Justice, TDCJ
08.2017 - 06.2019
- Monitored detainee's through head counts, visitor logs, and scheduled activities, searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, and records.
Education
BBA - Business Administration
University of Houston - Downtown
Houston, TX05-2026
Associate of Arts - Social Work
Lone Star College
Houston, TX05-2024
Skills
- Social skills development
- Behavior reduction strategies
- Applied behavior analysis
Timeline
Registered Behavioral Technician
Empower Behavioral Health
01.2024 - Current
Customer Service Representative
Conifer Healthcare Solutions
04.2022 - 07.2023
Security Officer
Memorial Hermann - Texas Medical Center
06.2020 - 02.2021
Correctional Officer
Texas Department of Criminal Justice, TDCJ
08.2017 - 06.2019
BBA - Business Administration
University of Houston - Downtown
Associate of Arts - Social Work
Lone Star College
Similar Profiles
Araceli RodriguezAraceli Rodriguez
Registered Behavior Technician at Empower Behavioral HealthRegistered Behavior Technician at Empower Behavioral Health
Mya HarrisMya Harris
Regional HR Business Partner at Empower Behavioral HealthRegional HR Business Partner at Empower Behavioral Health
Brittany MartinBrittany Martin
Registered Behavior Technician at Empower Behavioral HealthRegistered Behavior Technician at Empower Behavioral Health