Celeste Escalante
St. Louis,MO
Summary
Undergraduate student at Saint Louis University seeking part-time shadowing experiences and internships in mental health settings to gain practical experiences prior to applying for a Master’s program in Social Work. Committed to developing a strong foundation in social work, focusing on understanding diverse client needs and effective intervention strategies. Eager to apply academic knowledge in real-world environments while contributing positively to team dynamics and client care.
Overview
4
4
years of professional experience
Work History
Server
California Pizza Kitchen West County
Des Peres, MO
07.2025 - Current
- Required to provide attentive and efficient service in a fast-paced environment while also tailoring to a diverse customer base.
- Took food and beverage orders, delivered them with accuracy.
- Interacted with customers to ensure satisfaction. The workforce was predominately Hispanic, therefore, occasionally spoke Spanish to communicate with the cooks in the back of house.
- Communicated and collaborated with coworkers on side work duties so that the restaurant ran smoothly. Listened when a customer complained or there was a concern and would resolve it in a way that was efficient and could continue to provide a positive experience.
- Hours per week: 15
Brand Ambassador
Hollister - Abercrombie and Fitch
Des Peres, MO
05.2024 - Current
- Greeted and assisted customers in a retail environment, ensuring customers felt welcomed.
- When requested, eagerly provided recommendations on fashion advice based on current trends and personal knowledge on color theory.
- Processed transactions, returns, and pick up orders.
- Did backstock tasks such as handling shipment, restocking merchandise, and completing go-backs.
- Trained new members on required tasks and communicated with the team to ensure the store ran smoothly during peak hours.
Server
Applebees
Ballwin, MO
03.2024 - 05.2025
- Provided attentive customer service in a busy dining environment.
- Accurately took and delivered food and beverage orders to customers.
- Communicated with the front of house and back of house to ensure the restaurant was running smoothly.
- Addressed and resolved guest issues promptly while maintaining a professional demeanor.
- Due to diverse workforce, communicated with Hispanic coworkers and customers in Spanish.
- Hours per week: 20
Server
California Pizza Kitchen Creve Coeur
Creve Coeur, MO
11.2023 - 01.2024
- Similar to the duties at West County Mall location. Learned to adapt to fast paced environments as a server.
- Skills entailed abilities to multitask, communicate, and cooperate with teammates so the restaurant ran efficiently and smoothly, ensuring customer satisfaction.
Dining Host
Main Event
Chesterfield, MO
06.2022 - 09.2023
- Greeted and sat guests in a high-traffic environment and was responsible for managing reservations, waitlists, and crowd control during dinner rushes.
- Due to aggressive clientele, learned how to deescalate situations where patrons were frustrated or displayed aggressive behavior while still maintaining composure and a professional demeanor.
- Additionally, communicated with other staff to ensure the restaurant portion of the arcade was being run smoothly when it came to coordinating seating and overall operations.
Education
Bachelor's Degree - Psychology B.A
Saint Louis University
Saint Louis, MO05-2027
Skills
- Conflict resolution and de-escalating situation
- Working with a diverse clientele
- Ability to emotional regulate and handle high-stress situations
- Building rapport with clients by showcasing empathy and enthusiasm
- Teamwork and active listening
- Compassion
- Strong work ethic
- Guest engagement
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
California Pizza Kitchen West County
07.2025 - Current
Brand Ambassador
Hollister - Abercrombie and Fitch
05.2024 - Current
Server
Applebees
03.2024 - 05.2025
Server
California Pizza Kitchen Creve Coeur
11.2023 - 01.2024
Dining Host
Main Event
06.2022 - 09.2023
Bachelor's Degree - Psychology B.A
Saint Louis University