Celeste Fensom
First Federal Community Bank
Canton,OH
11
Years of experience
1
Certificate
Detail-oriented Banking Professional with expertise in relationship management, account servicing, and regulatory compliance. Skilled in identifying customer financial needs, explaining products, and delivering accurate solutions. Proficient in transaction processing and customer inquiries, with a focus on maintaining confidentiality. Committed to enhancing team performance and fostering long-term customer relationships.
Work History
Customer Relationship Associate (Teller)
9 Months- Provide exceptional customer service by welcoming customers, actively listening to their needs, answering questions, and resolving concerns professionally and efficiently.
- Process deposits, withdrawals, payments, transfers, account openings, and other banking transactions accurately while maintaining established procedures and internal controls.
- Build and strengthen customer relationships by identifying needs, explaining appropriate products and services, and making thoughtful referrals to mortgage, commercial lending, and other banking specialists.
- Review customer information and documentation with a high level of accuracy, attention to detail, confidentiality, and compliance.
- Research and resolve customer account questions, transaction issues, and service needs while providing clear explanations and timely follow-up.
- Collaborate with branch personnel to support efficient daily operations, changing priorities, and a positive team and customer experience.
- Maintain knowledge of banking products, services, policies, procedures, and regulatory requirements to provide customers with accurate information.
- Support branch operational activities, including transaction balancing, record maintenance, documentation, and other assigned operational responsibilities.
- Consistently demonstrate professionalism, reliability, sound judgment, and a customer-first approach in interactions with customers and coworkers.
Customer Service Officer
5 Years 9 Months- Acted as the primary point of contact for customers, addressing account inquiries, service requests, and banking-related concerns.
- Ensured accuracy of records and customer documentation in compliance with financial institution policies and procedures.
- Processed customer requests and reviewed documentation to ensure completeness and accuracy.
- Maintained accurate records and customer documentation while complying with financial institution policies and procedures.
- Protected confidential customer information and followed security procedures to mitigate fraud risks.
- Resolved customer issues efficiently while upholding high standards of professionalism.
- Prepared and organized forms, records, and supporting documentation for various banking services.
- Coordinated with internal departments to facilitate timely completion of customer requests and operational tasks.
- Assisted with administrative functions, data entry, filing, and record maintenance.
Part-time Music Tutor (Oboe)
4 Years 4 Months- Planned and delivered individualized lessons based on students' learning needs and goals.
- Communicated technical concepts clearly and adapted teaching approaches to different learning styles.
- Maintained organized records and coordinated effectively with students and families.
Education
Level 5 Diploma in Computing - Computing
Level 4 Diploma in Computing - Computing
High School Diploma
- Steelpan Ensemble Member
Skills
Banking & Customer Service
Customer Relationship Management
Customer experience
Account Maintenance
Transaction Processing
Issue resolution
Financial referrals
Regulatory Compliance
Compliance & Operations
Internal controls
Recordkeeping documentation
Banking Systems & Business Technology
Microsoft Office
Problem solving
Time management
Team Collaboration
Verbal & Written Communication
Accomplishments
- Earned highest customer satisfaction scores company-wide, demonstrating a consistent commitment to exceptional customer experiences.
- Recognized for strong interpersonal communication, professionalism, and ability to build positive customer relationships.
- Demonstrated proficiency in account documentation, recordkeeping, transaction processing, and customer information management.
- Recognized for accuracy, reliability, confidentiality, and attention to detail when handling customer and financial information
Certification
School of Business and Computer Science
Computer Forensics Course, 07/2018
Timeline
Customer Relationship Associate (Teller)
First Federal Community Bank
01.2026 - CurrentRead More
Customer Service Officer
Scotiabank T&T Ltd
05.2018 - 02.2024Read More
Part-time Music Tutor (Oboe)
Trinidad and Tobago Youth Philharmonic
08.2015 - 12.2019Read More
NCC Education
Level 5 Diploma in Computing from Computing
Read More
NCC Education
Level 4 Diploma in Computing from Computing
Read More
St. Augustine Girls' High School
High School Diploma
Read More
Hobbies
- Volunteering at community cleanups and outreach events
- Reading personal development and mystery books
- Solving logic and puzzle games
- Cooking and creating new recipes