Celeste Fensom
Canton,OH
Summary
Dedicated and adaptable professional with strong customer service skills, seeking a role to leverage abilities to resolve issues, communicate effectively, and contribute to a positive customer experience. Eager to apply skills in a dynamic environment and collaborate with a team to achieve organizational goals. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Scotiabank T&T Ltd
05.2018 - 02.2024
- Provided exceptional service by addressing customer inquiries and resolving issues via email and in-person.
- Processed transactions including deposits, withdrawals, and loan payments with accuracy.
- Managed cash and check transactions, ensured compliance with banking regulations.
- Assisted with account management, product promotions, and administrative tasks daily.
- Adhered to security protocols to protect customer information and prevent fraud.
Part-time Music Tutor (Oboe)
Trinidad and Tobago Youth Philharmonic
08.2015 - 12.2019
- Delivered personalized oboe instruction and evaluated student progress.
- Prepared instructional materials and organized performance opportunities.
- Maintained clear communication with students and families regarding lessons and progress.
Education
Level 5 Diploma in Computing - Computing
NCC Education
UK10.2016
Level 4 Diploma in Computing - Computing
NCC Education
UK10.2014
High School Diploma -
St. Augustine Girls’ High School
St. Augustine, Trinidad06.2013
Skills
- Proficient in Microsoft Office Suite
- Strong written and verbal communication
- Effective customer service and problem-solving
- Experience in sales and administrative tasks
- Skilled in handling financial transactions and using banking software
- Excellent follow-up skills
Accomplishments
- Certified Piano, Oboe, and Clarinet Player (ABRSM & Trinity College London)
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Affiliations
- Past Assistant Principal of Oboe Section, Trinidad and Tobago Youth Philharmonic
- Past Lead Section Member, Nutrien Silver Stars
- Past Member, Trinidad and Tobago Aquatics Swimming Club
Certification
School of Business and Computer Science
Computer Forensics Course, 07/2018
Hobbies
- Volunteer for beach cleanups
- Avid reader
- Avid Puzzle-game Player
- Cooking
Timeline
Customer Service Officer
Scotiabank T&T Ltd
05.2018 - 02.2024
Part-time Music Tutor (Oboe)
Trinidad and Tobago Youth Philharmonic
08.2015 - 12.2019
Level 5 Diploma in Computing - Computing
NCC Education
Level 4 Diploma in Computing - Computing
NCC Education
High School Diploma -
St. Augustine Girls’ High School
Similar Profiles
Koren MontiqueKoren Montique
HR/Payroll Officer at Scotiabank T&T LtdHR/Payroll Officer at Scotiabank T&T Ltd
Arnoldo Altamirano AbarcaArnoldo Altamirano Abarca
Regional Senior Audit Manager at Scotiabank de Costa Rica y Scotiabank PanamáRegional Senior Audit Manager at Scotiabank de Costa Rica y Scotiabank Panamá
Abhishek WahalAbhishek Wahal
Senior Manager at ScotiabankSenior Manager at Scotiabank