Ingry Toscano
Piscataway,NJ
Summary
Teller supervisor specializing in cash handling accuracy, compliance, and operational performance. Leads teller teams by training employees, monitoring workflows, and addressing service escalations. Delivers measurable outcomes through error reduction, improved customer experience, and higher product sales.
Overview
21
21
years of professional experience
Work History
Teller Supervisor / Relationship Banker
Citizens Bank
, New Jersey
10.2025 - Current
- Supervised daily teller operations, ensuring accuracy and compliance with bank policies and procedures.
- Provided personalized banking solutions and identified financial opportunities to enhance client satisfaction.
- Promoted positive banking experience for clients a positive client experience while balancing service excellence with operational and compliance requirements.
- Coached team members, offering guidance and assistance to improve operational effectiveness.
- Maintained up-to-date knowledge of banking regulations strong knowledge of banking products, services, procedures, and regulatory requirements.
- Assisted with processing client transactions with transaction processing, account servicing, and resolution of client concerns.
Financial Center Assistant Manager
Bank of America
Monroe Township, NJ
03.2018 - 05.2022
- Managed daily financial-center operations while supporting staff to enhance client service delivery.
- Led, coached, and developed employees to improve performance, strengthen product knowledge, and achieve organizational objectives.
- Implemented service and referral routines to strengthen client relationships and tailor financial solutions.
- Ensured adherence to banking regulations, internal policies, operational procedures, and risk-management standards.
- Collaborated with senior management to set and achieve financial-center goals, driving operational success.
- Functioned as a liaison between frontline employees and management, enhancing communication and addressing problems to improve operational effectiveness.
- Supported a high-quality client experience while maintaining strong operational controls and compliance standards.
Teller Operations Specialist Supervisor
Bank of America
Perth Amboy, NJ
06.2016 - 03.2018
- Supervised daily teller operations to ensure accuracy, efficiency, and compliance with policies and procedures.
- Trained, coached, and developed teller staff on operational procedures, customer service, and compliance requirements.
- Conducted operational audits and reviews to maintain transaction accuracy and safeguard bank assets.
- Enforced due-diligence procedures and maintained awareness of potentially suspicious activity in accordance with regulatory requirements.
- Managed vault operations, controlling access to cash drawers and sensitive assets to safeguard bank resources.
- Collaborated with management to identify process improvements that enhanced operational efficiency.
- Fostered a collaborative team environment focused on accountability, professional development, and exceptional client service.
Personal Banker
Bank of America
Plainfield, NJ
03.2011 - 06.2016
- Established and nurtured client relationships by assessing financial needs and recommending tailored banking products and services.
- Processed deposits, payments, wire transfers, account openings, and other financial transactions with accuracy and attention to detail.
- Informed clients about banking products, services, and alternative access channels to enhance convenience and overall banking experience.
- Addressed client inquiries and concerns with professionalism to foster trust and cultivate long-term relationships.
- Partnered with colleagues to achieve financial-center goals and deliver consistent client service.
- Maintained compliance with established banking policies, procedures, and regulatory requirements.
Part-Time Teller
Bank of America
Plainfield, NJ
04.2006 - 03.2011
- Processed high-volume financial transactions accurately while maintaining exceptional attention to detail.
- Balanced cash drawers while adhering to cash-handling and security protocols to ensure accuracy and compliance.
- Provided professional and courteous customer service, effectively resolving client questions and concerns to foster satisfaction.
- Collaborated with team members to streamline branch operations, enhancing customer experience and service efficiency.
- Built strong relationships with clients and colleagues through effective communication and professionalism.
- Participated in ongoing training and professional development to expand banking knowledge and operational expertise.
Education
Bachelor of Business Administration (BBA) - Finance
Kean University
10-2026
Skills
- Branch & Financial Center Operations
- Teller Operations & Cash Management
- Team Leadership & Staff Development
- Client Relationship Management
- Banking Products & Services
- Regulatory Compliance & Risk Management
- Transaction Processing
- Account Opening & Servicing
- Wire Transfers
- Customer Service & Issue Resolution
- Training & Coaching
- Process Improvement
- MS Excel, Access & Outlook
- Banking Software Applications
CORE COMPETENCIES
Spanish — Fluent
Custom
Typing Speed: 65–75 WPM
Timeline
Teller Supervisor / Relationship Banker
Citizens Bank
10.2025 - Current
Financial Center Assistant Manager
Bank of America
03.2018 - 05.2022
Teller Operations Specialist Supervisor
Bank of America
06.2016 - 03.2018
Personal Banker
Bank of America
03.2011 - 06.2016
Part-Time Teller
Bank of America
04.2006 - 03.2011
Bachelor of Business Administration (BBA) - Finance
Kean University