Celeste Gaitan
San Antonio,Tx
Summary
Positive Personal Shopper noticed for consistent order accuracy, amazing customer service, and organizational skills. Fast employee who is focused on satisfying customers' needs. Comfortable using technology that is incorporated within daily work.
Overview
5
5
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Team Lead Sales Associate
Platos Closet
10.2021 - 08.2022
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
- Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Monitored individual and team performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
- Developed customized proposals tailored to client''s specific needs which resulted in higher closing ratios.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Team Lead Trainer
Marble Slab Creamery
02.2020 - 11.2021
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
- Streamlined onboarding process for new team members, reducing time-to-productivity ratio.
- Facilitated open lines of communication between trainers/trainees by regularly holding focus groups which lead to improved learning experience.
- Established a mentoring program that paired experienced employees with new hires to foster continuous learning and development.
Education
High School Diploma -
John Marshall High School
8000 Lobo Ln, San Antonio, Tx, 7824006-2020
No Degree - Dental Hygiene
Northwest Vista College
San Antonio, TX12-2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Flexible Schedule
- Upbeat and positive attitude
- Verifying order accuracy
- Purchase recommendations
- Time management
- Problem-solving
- Multitasking Abilities
Timeline
Personal Shopper
HEB Grocery Store
08.2022 - Current
Team Lead Sales Associate
Platos Closet
10.2021 - 08.2022
Team Lead Trainer
Marble Slab Creamery
02.2020 - 11.2021
High School Diploma -
John Marshall High School
No Degree - Dental Hygiene
Northwest Vista College
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